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Senior Customer Success Manager

Parakeet Health· Customer Success
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San Francisco$110k - $170kFull-timePosted 3d ago

About the role

Senior role responsible for post-sale relationship management, onboarding, training, and ongoing success for specialty healthcare practices. Acts as voice of the customer, translating feedback to product/engineering, and driving adoption, expansion, and value realization of Parakeet Health’s AI-powered platform.

Responsibilities

  • Own client relationships end-to-end: from sales handoff through implementation, AI agent configuration, onboarding, and ongoing success—serving as the primary strategic contact across the full customer lifecycle.
  • Drive onboarding and adoption: run kickoff calls, lead training sessions, and partner with internal teams to ensure seamless integration into customer EHR workflows and rapid time-to-value.
  • Provide "White Glove" Support: build relationships where clients can reach you to solve complex issues, advising on best practices for product and operations.
  • Operate with an AI-First Mindset: use AI tools thoughtfully to accelerate workflows while avoiding low-quality outputs.
  • Monitor customer health and outcomes: conduct regular check-ins, track success metrics, address issues proactively, and run executive QBRs to showcase value.
  • Identify & Drive Account Growth: map client needs, spot expansion opportunities, and grow adoption across locations, departments, and product lines.
  • Configure and tailor the platform: adapt scheduling workflows, business rules, and EHR integrations to fit each client’s operations.
  • Turn Feedback Into Product: translate client feedback and operational data into actionable insights for Product and Engineering.
  • Solve Problems, Don’t Just Flag Them: investigate root causes, propose fixes, and implement solutions when possible.

Qualifications

  • 3 to 7 years of experience in customer success, account management, or consulting—ideally in health tech or SaaS.
  • Personable: able to build genuine relationships quickly and distill complexity into business value for diverse stakeholders.
  • Builder Mentality: autonomous, takes ownership from day one, thrives in ambiguity at an early-stage company.
  • AI-Fluent & Curious: daily use of LLMs (e.g., ChatGPT, Claude) and applying AI to work as a force multiplier.
  • Technical-Enough: comfortable with EHR integrations, APIs, and workflows; able to troubleshoot basics and translate product value for technical and business stakeholders; familiarity with Retool, Salesforce, HubSpot, and data tools (Metabase, SQL, or strong Excel/Sheets).
  • Strong project management instincts: juggling multiple implementations and client relationships.
  • Comfortable being uncomfortable: turning feedback into action as the product evolves.
  • Proactive and results-oriented: anticipate risks and opportunities.
  • Proven track record of results: driving adoption, retention, and expansion (NRR, upsell, or account growth).

Skills

Required:Relationship managementOnboarding & trainingEHR integrationsAI/tool fluencyCustomer health monitoring

Benefits

  • Competitive salary, equity, and 401(k).
  • Medical, dental, and vision benefits.
  • Unlimited PTO
  • Free dinner and weekly team lunch
  • $600 Fitness stipend
  • Gourmet snacks
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Parakeet Health

AI Appointment Scheduling for Medical Practices | Parakeet Health

AI-powered appointment scheduling and patient access automation for doctor’s offices. Reduce no-shows and streamline front-desk operations.

PlatformHealthcare AIPatient AccessConversationsROIAutomationVoice agentsCRM integration
Company profileWebsite

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