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Client Operations Associate

Pogo· B2B
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RemoteFull-timePosted 2d ago

About the role

Role focused on managing and optimizing client research studies using the Pogo Platform, delivering high-quality research quickly and reliably for large consumer brands.

Responsibilities

  • Own the day-to-day operations of client research studies. Keep track of what's coming in, what's in progress, and what needs attention.
  • Help clients turn their research questions into well-designed studies. Write and review study guides, configure studies in our platform, set up targeting and quotas, and launch them to Pogo users.
  • Make sure our research is high quality. Review survey logic, monitor fieldwork and data quality, and check that AI-generated insights make sense.
  • Work directly with clients to keep them updated on their studies, answer questions, troubleshoot issues, and manage expectations.
  • Work closely with GTM and Product teams to coordinate requests, share client feedback, and identify opportunities to improve our product.
  • Help build better processes. Improve tools, templates, QA processes, and AI-powered workflows to scale.

Qualifications

  • 3–5 years of experience in market research, ideally at a research agency, panel provider, or in-house consumer insights team.
  • Designed, programmed, and fielded surveys using tools like Qualtrics.
  • Comfortable managing many studies at once; organized with strong attention to detail.
  • Familiar with methodologies such as concept testing, pricing research, conjoint, and MaxDiff; eager to learn new ones.
  • Detail-oriented with ability to catch issues in survey design, logic, and data quality.
  • Proactive, resourceful, and capable of working independently.
  • Thrives in fast-paced environments and adapts to changing priorities.
  • Systems-minded, focused on process improvement, automation, and efficiency.
  • Passionate about consumer research and the impact of technology and AI on the industry.
  • Low ego, high ownership, easy to work with.
  • Bonus: experience with clients in CPG, food & beverage, hospitality, or wellness.

Skills

Required:Market research experienceSurvey design and executionProject/study managementResearch methodologies

Benefits

  • Minimum 20 days vacation policy (in addition to unlimited PTO).
  • Flexible work schedule.
  • Opportunities to contribute to process and product improvements as the company scales.
Last updated Oct 24, 2026. Interested? Apply on the company site.

About Pogo

Verified Consumer Research Powered by AI | Pogo

The landing page for Pogo presents an all-in-one research platform that combines AI-moderated interviews and quantitative surveys with verified purchases, app usage, location visits and more to deliver insights quickly.

Audience BuilderAI InterviewerQuant SurveysAI Research AgentAudience IntelligencePogo Insights LibraryData SourcesUse Cases
Company profileWebsite

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