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Engagement Manager

Pogo· B2B
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RemoteFull-timePosted 2d ago

About the role

First-time Engagement Manager at Pogo responsible for owning client relationships from signed deal to growing partnership, translating Pogo's AI-powered platform into actionable insights and scaling the client service model.

Responsibilities

  • Own the full client lifecycle post-sale: onboarding, study design, delivery, and expansion.
  • Run research engagements end-to-end: scoping studies with clients, configuring them in the platform, reviewing AI-generated insights, and debriefing learnings with client executives.
  • Be the trusted advisor to clients for big strategic questions and study design.
  • Partner with the GTM team on renewals and expansion, identifying opportunities to deepen relationships and grow revenue within accounts.
  • Channel feedback from clients internally to shape product roadmap with product and engineering teams.
  • Build playbooks, templates, and repeatable motions to scale the client model as the company grows.

Qualifications

  • 2-4 years of experience at a leading management consulting firm or similar rigorous, client-facing environment.
  • Bonus: experience with primary consumer research (qualitative or quantitative).
  • Structured thinker able to frame messy client problems and design appropriate research approaches.
  • Exceptional communicator with ability to write and present clearly to senior stakeholders.
  • Genuine curiosity about consumers and insights as a craft.
  • High-ownership operator who drives engagements proactively.
  • Highly organized with ability to juggle multiple client engagements simultaneously.
  • Low ego and team player who collaborates across teams and cares about outcomes over credit.
  • Fast learner who adapts to new clients, industries, and problem spaces.
  • Comfort using AI tools to enhance research, synthesis, and outputs.

Benefits

  • Be the voice of the customer and influence product/engineering roadmaps.
  • Opportunity to shape playbooks and delivery models from the ground up.
  • Flexible schedule with unlimited PTO and minimum 20 days vacation policy 🌴
Last updated Oct 24, 2026. Interested? Apply on the company site.

About Pogo

Verified Consumer Research Powered by AI | Pogo

The landing page for Pogo presents an all-in-one research platform that combines AI-moderated interviews and quantitative surveys with verified purchases, app usage, location visits and more to deliver insights quickly.

Audience BuilderAI InterviewerQuant SurveysAI Research AgentAudience IntelligencePogo Insights LibraryData SourcesUse Cases
Company profileWebsite

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