Customer Success & Implementation Specialist
Hybrid (UK)full-timePosted 11mo ago
About the role
Supporting clients to deploy and optimize the Anima platform in healthcare clinics, fostering user engagement, and contributing to product development through user feedback.
Responsibilities
- Join customer onboarding & training calls to develop a deep understanding of their needs and pain points.
- Support new users to get started with Anima and enable existing users to reach their full potential.
- Develop and iterate onboarding & success processes, creating playbooks and frameworks.
- Help scale referral channels by turning engaged users into advocates.
- Hire and scale the customer success team and implement efficient processes.
- Potentially transition to a managerial/executive role by leading regional implementation programs.
- Work with product and distribution teams to enhance user delight at every touchpoint.
Qualifications
- At least 2+ years of experience supporting $50k+ ACV enterprise SaaS accounts with implementation and ongoing success.
- Excellent relationship-building skills and ability to quickly build rapport with users.
- Strong organizational and user-oriented approach, able to find new ways to delight users.
- Exceptional communication skills, able to distill complex information clearly.
- Pragmatic decision-making capabilities, adjusting strategies based on real-world data.
- Keen understanding of the healthcare vertical and the ability to see the big picture.
- High intellectual curiosity, ability to tackle novel challenges with first principles thinking.
Skills
Required:Customer Success ManagementRelationship BuildingCommunication
Nice to have:Healthcare Knowledge
Benefits
- Be part of a mission-driven health tech company that aims to save lives.
- Competitive salary and equity package.
- Work with a highly technical and autonomous team.
- Opportunity to grow into managerial roles and lead large scale healthcare projects.
- Participate in a global, innovative, and collaborative culture.
Last updated Mar 18, 2026. Interested? Apply on the company site.
About Anima
The next generation care enablement platform
Hey, thanks for reading! We founded Anima out of a very personal problem. Again and again, we saw people dying because they got bad care plans, weeks or months late. We build Care Enablement for care teams - combining online consultation with productivity tools in a realtime multiplayer dashboard. By doing this, we get people optimal care within 24 hours.
deep-learningsaasconsumer-health-services
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