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Assurance Lead

Anima· Product
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RemoteFull-timePosted 4w ago

About the role

Assurance Lead responsible for building and owning the customer assurance function to earn NHS confidence in how Anima handles patient data, manages risk, and supports safe care. Hands-on individual contributor role with ownership for regulatory/compliance activities, product understanding, documentation, processes, and customer interactions.

Responsibilities

  • Own customer assurance from first question to resolution, including DPIA support packs and security questionnaires; lead customer conversations and coordinate with Data Protection Officer for specialist input.
  • Become fluent in how Anima’s products work and provide routine assurance answers, escalating to Product/Engineering as needed for complex issues.
  • Keep documentation accurate and ready, reflecting product operations and coordinating clinical safety documentation with the Clinical Safety Officer.
  • Build the systems behind assurance: create a self-serve knowledge base, standard answers and onboarding packs, and a tracking system for customer agreements, terms and review dates; monitor response times, backlog, and blockers to drive improvements.
  • Influence product launches and growth by addressing assurance requirements pre-launch and using customer feedback to identify gaps.
  • Represent Anima in customer conversations, help customers understand the approach, resolve concerns, and participate in industry events when applicable.
  • Coordinate customer follow-up during incidents with specialists; maintain communications and records, and capture lessons learned to improve documentation and processes.

Qualifications

  • Regulatory or compliance experience in regulated sectors (e.g., insurance, financial services, healthcare, or consulting). NHS experience not required but ability to learn context quickly.
  • Curiosity about how products actually work; ability to dig into data flows, integrations, and AI model governance; explain findings clearly.
  • Pragmatic judgment to translate requirements into practical, proportionate actions.
  • Comfortable presenting to customers and responding credibly to challenging questions.
  • Track record of building systems and turning fragmented work into reliable, reusable processes.

Skills

Required:Regulatory/compliance experienceProduct and data flow understandingDocumentation and process designStakeholder communication
Nice to have:Incident coordination and lessons learned
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Anima

The next generation care enablement platform

Hey, thanks for reading! We founded Anima out of a very personal problem. Again and again, we saw people dying because they got bad care plans, weeks or months late. We build Care Enablement for care teams - combining online consultation with productivity tools in a realtime multiplayer dashboard. By doing this, we get people optimal care within 24 hours.

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