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Customer Success Manager

Anima· Revenue
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Hybrid (London)£50k - £75kFull-timePosted 7mo ago

About the role

Customer Success Manager role based in the UK (London). Hybrid work arrangement within UK, focusing on managing a high-volume commercial customer portfolio, driving retention, expansion, and revenue while translating clinician and practice needs into product improvements.

Responsibilities

  • Own a portfolio of Anima customers end to end, including onboarding new clinics, driving adoption, fanaticism and best-in-class customer retention.
  • Protect and grow the existing revenue base by building deep relationships, spotting churn risks early and driving expansion conversations.
  • Build and iterate on CS playbooks, processes and data-driven frameworks to scale from hundreds of practices to thousands.
  • Translate clinical and administrative pain points into actionable insights for product teams to shape future iterations of Anima.
  • Act as a conduit between users and product teams, and improve user experience through feedback from clinics and practice managers.

Qualifications

  • Has managed a high-volume commercial customer portfolio and owned outcomes such as retention, revenue, expansion, quota or pipeline.
  • Commercially sharp, takes ownership, and can prioritise ruthlessly.
  • Builds trust quickly and can coach clinicians and practice managers toward real behaviour change.
  • Diagnoses customer problems quickly, gets to root cause, and unblocks customers even when resources are constrained.
  • Highly driven, resilient and organized; intrinsically motivated and on top of responsibilities.
  • Based in the UK and able to regularly visit UK customers.

Skills

Required:Portfolio managementRelationship buildingProblem diagnosisCommunicationPlanning and prioritization

Benefits

  • Equity
  • Base salary £50K – £75K
  • Bonus included (£50K – £75K)
  • Compensation range based on experience and location
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Anima

The next generation care enablement platform

Hey, thanks for reading! We founded Anima out of a very personal problem. Again and again, we saw people dying because they got bad care plans, weeks or months late. We build Care Enablement for care teams - combining online consultation with productivity tools in a realtime multiplayer dashboard. By doing this, we get people optimal care within 24 hours.

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