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Account Manager, Enterprise

Airwallex· Enterprise Business
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CN - ShanghaiFull-timePosted 11mo ago

About the role

Airwallex is hiring an Enterprise Account Manager responsible for managing relationships with Enterprise level accounts, identifying upsell opportunities, coordinating with internal teams, and ensuring customer education and success while complying with regulations.

Responsibilities

  • Be responsible for Enterprise level accounts' relationship maintenance. Identify upsell opportunities and collaborate with other teams to monitor accounts’ healthy status and seek win-win with customers.
  • Manage customer day to day queries and issues to successful resolution, engaging internal or external stakeholders as needed, keeping the customer informed and prioritizing/manage expectations through personal relationships.
  • Lead Monthly/Quarterly Business Reviews with clients, provide data analysis, optimization recommendations, promote new products/features, and achieve win-win outcomes.
  • Educate customers on Airwallex products, manage expectations, improve customer experience, identify opportunities to improve journey/experience, assess root causes, produce change requests, review/improve processes, and feedback to other business areas to prevent recurrence.

Qualifications

  • Experience of managing customer relationships and improving customer user experience.
  • 3+ years’ experience in a B2B customer-facing environment in the Financial industry or software solution industry.
  • Experience in the payment industry is a big plus.
  • Clear and positive communication in English and Mandarin (written and verbal).
  • Ability to develop, maintain and leverage internal and external networks to work on customer issues at all levels across customers, peers and other teams in Airwallex.
  • Ability to handle different forms of customer interaction, including difficult conversations, and manage customer expectations properly.
  • Ability to think laterally about customer challenges and provide solutions to prevent recurrence.
  • Effective time management and willingness to learn in a fast-paced environment.
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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