← All roles

Senior Manager, Product Success, T:0

Airwallex· Strategy & Operations
Apply on company site
Hybrid (US - San Francisco)$150k - $220kFull-timePosted 4d ago

About the role

Lead customer success for Airwallex’s AI-native accounting platform (T:0), owning onboarding, deployment playbooks, and long-term platform adoption for customers from founder-led startups to mid-market enterprises.

Responsibilities

  • Partner directly with founders, accountants, and mid-market Controllers to translate accounting policies such as ASC 606 into automated logic, configure and tune AI financial agents, and map account structures to each customer’s business rules and data pipelines.
  • Build evidence-based onboarding strategies and repeatable deployment playbooks that reduce friction and accelerate time to value across customers.
  • Act as the internal customer advocate by partnering with Product, Engineering, and GTM to improve workflows and ensure customer needs are represented in product development.
  • Track usage, proactively mitigate risks, identify expansion opportunities, and drive long-term platform adoption.

Qualifications

  • Strong background in accounting or finance, including a solid grasp of revenue recognition, ASC 606, and modern ERP systems.
  • Ability to speak fluently about accounting with Controllers and about data and APIs with Engineers.
  • Experience working directly with customers in customer success, implementations, technical account management, product operations, or a related function.
  • Experience applying an accounting or finance background to customer deployments, operational workflows, or product adoption.
  • Exceptional organisational skills and a track record of managing complex stakeholder environments and delivering against aggressive deadlines.
  • Comfort solving ambiguous problems and taking ownership in a high-impact, 0-to-1 environment.
  • Strong interest in emerging technology, including the ability to prompt, configure, and optimise autonomous systems for complex, deterministic financial rules.

Skills

Required:Accounting and finance fundamentals (ASC 606, revenue recognition)Communication with both Controllers and Engineers

Benefits

  • US-based employees are eligible for medical, dental, and vision insurance, a 401(k) plan, short-term and long-term disability, basic life insurance, and well-being benefits. US-based employees also receive 20 paid days of vacation and 12 paid days of company holidays in a calendar year.
Last updated Oct 22, 2026. Interested? Apply on the company site.
Airwallex logo

About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

PaymentsBankingFinancialGlobal
Company profileWebsite

More open roles at Airwallex