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Customer Success Manager, SME & Growth

Airwallex· SME & Growth Business
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FR - ParisFull-timePosted 4d ago

About the role

Customer Success Manager focused on onboarding and enabling French SMB growth customers, owning the first 90 days of the customer journey, coordinating across teams, and ensuring activation and revenue targets are met.

Responsibilities

  • Own the first 90 days of the customer journey for new French customers, bringing them to their target level of activity as quickly as possible through clear plans, hands-on product configuration and fast blocker removal.
  • Lead onboarding from first KYC approval, working with Account Executives, Account Managers, KYC, Support, Risk and Product across a portfolio of customers with different levels of complexity.
  • Help customers configure and activate accounts, payments, FX, cards, Spend and payouts, while managing a proactive portfolio of partner-referred customers.
  • Take ownership of each customer from first KYC approval, with a clear plan, milestones, owners and the revenue target defined at signature.
  • Adapt onboarding approach to deal: scaled motion for smaller deals, high-touch for larger ones, and partner with Account Manager on enterprise onboardings.
  • Guide customers through account set-up, payments, FX, cards, Spend and payouts based on their use case.
  • Remove blockers quickly by coordinating with KYC, Support, Risk and Product, while keeping communication clear and proactive.
  • Hand customers over to the Account Manager at day 90 with documented account status, adoption level and expansion signals.
  • Reduce the time between first KYC approval and first live transaction.
  • Bring each customer to the revenue target set at signature and spot at-risk onboardings early, escalating with context, impact and a proposed solution.
  • Run a proactive, scaled motion for partner-referred customers, including onboarding follow-up, usage monitoring and risk detection.
  • Keep partners informed about the progress of their referred customers and hand accounts that grow in value or complexity to the Account Manager.
  • Contribute to onboarding playbooks, checklists and standard configurations by customer type.
  • Keep Salesforce and onboarding tracking accurate and up to date, turning recurring friction into process improvements.

Qualifications

  • Experience in onboarding, implementation, customer success or a comparable post-sale delivery role.
  • Experience working in a high-pace, high-volume environment, handling multiple onboardings in parallel while maintaining quality and deadlines.
  • Hands-on experience configuring a product with customers.
  • A strong understanding of financial flows such as payments, FX, payouts, cards, invoicing or reconciliation, and the ability to speak credibly to Finance and Operations teams.
  • A track record measured on customer outcomes such as activation, usage and time-to-live, rather than activity.
  • Fluency in French and professional English.
  • The ability to learn complex products quickly, explain them simply and work across teams without direct authority.
  • A proactive, resilient and hands-on way of working.

Skills

Required:Onboarding and implementationHigh-volume, multi-onboarding managementProduct configuration with customersFinancial flows knowledge
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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