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Manager, Operations Strategy (Market Insights/User Research)

Airwallex· Operations
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SG - SingaporeFull-timePosted 11mo ago

About the role

Manager in Operations Strategy focusing on market insights and user research to shape Airwallex’s positioning and product strategy. Designs and executes user research methodologies, analyzes customer feedback, and delivers data-driven recommendations to senior management while collaborating with product, engineering, and commercial teams.

Responsibilities

  • Conduct qualitative and quantitative research (including interviews, surveys, and data analysis) to capture the full spectrum of customer experience.
  • Design and set up methodologies for user research at Airwallex, ensuring best-in-class approaches to gathering customer insights.
  • Evaluate the company through interviews with customers, understanding how they assess Airwallex and how they position us in the market.
  • Analyze feedback collected from customers, identifying key trends and actionable insights to inform product and business strategy.
  • Present findings and recommendations to the management team in a clear, compelling manner.
  • Collaborate with cross-functional teams to ensure customer insights are integrated into product and service improvements.
  • Monitor and report on key customer experience metrics, identifying opportunities for continuous improvement and innovation.

Qualifications

  • 5-10 years of relevant experience in customer experience, user research, or a related field.
  • Experience in the fintech or payments industry is preferred; top consulting firms are also considered.
  • Proven expertise in designing and executing user research methodologies, including customer interviews and feedback analysis.
  • Strong analytical skills, with the ability to interpret data and translate insights into business recommendations.
  • Excellent written and verbal communication skills in English.
  • Experience working with cross-functional teams in a fast-paced, high-growth environment.

Skills

Required:User research designData analysisCommunicationCross-functional collaboration
Nice to have:Fintech/payments domain knowledge
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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