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Senior Product Manager, AI Risk & Onboarding

Airwallex· Product
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SG - SingaporeFull-timePosted 11mo ago

About the role

Senior Product Manager responsible for shaping AI-driven risk and onboarding experiences to enable quick, trusted merchant onboarding while proactively detecting fraud and risks. Owns strategy, roadmap, and cross-functional execution at the intersection of onboarding, fraud prevention, payments, AI, and merchant experience.

Responsibilities

  • Own the product strategy and roadmap for merchant onboarding, risk decisioning and related merchant experiences.
  • Map and optimise the end-to-end journey from discovery and sign-up through verification, activation and product adoption.
  • Build AI-powered capabilities that can interpret merchant business context, surface relevant signals and detect emerging risk patterns earlier.
  • Partner with Engineering, Data Science and Risk teams to develop AI agents that identify compromised accounts, illegal or prohibited selling activity and other suspicious behaviour.
  • Turn AI-generated insights into real-time actions through fraud and risk models, including intelligent step-ups, reviews, restrictions or approvals where appropriate.
  • Design risk experiences that proactively protect Airwallex and its customers while minimising unnecessary friction for legitimate merchants.
  • Develop intelligent payment-method recommendations that balance fraud risk, processing cost, payment conversion rate and merchant experience.
  • Use data, analytics and customer research to identify onboarding and payment pain points, define success metrics and prioritise opportunities.
  • Design and run experiments, including A/B tests, to improve onboarding UX, verification outcomes, activation and conversion.
  • Establish clear feedback loops between product performance, model outcomes, operational review and merchant experience.
  • Communicate product strategy, trade-offs and results clearly to technical and non-technical stakeholders, including senior leadership.

Qualifications

  • 5+ years of product management experience, with a track record of taking products from ideation through delivery and continuous optimisation.
  • Experience owning product strategy, roadmap planning, product discovery and execution for customer-facing or platform products.
  • Strong understanding of experimentation, analytics, user journeys and outcome-based product development.
  • Experience working closely with Engineering, Data Science, Design, Risk, Compliance or Operations teams.
  • Demonstrated ability to translate complex technical, data or risk concepts into simple product experiences and clear decisions.
  • Exceptional communication and stakeholder-management skills, with the ability to influence technical and non-technical audiences.
  • Bachelor’s degree or equivalent professional experience.

Skills

Required:Product strategy and roadmapExperimentation and analyticsCross-functional leadershipCommunication
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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