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Customer Success Manager, SME & Growth, CN

Airwallex· SME & Growth Business
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CN - Shenzhen, CN - ShanghaiFull-timePosted 11mo ago

About the role

Customer Success Manager focused on SME & Growth for CN (Shenzhen and Shanghai). Responsible for deep maintenance of target market existing customers, building and operating self-service platforms and automation tools, proactively serving and efficiently responding to inquiries, collaborating with product, marketing, sales, and risk/compliance teams to optimize products and customer value.

Responsibilities

  • 根据公司市场战略，负责对目标市场存量客户进行深度维护
  • 负责搭建、运营客户自助服务平台和自动化客服工具，优化客户服务内外部流程
  • 通过服务平台、自动化客服工具和高效服务流程，对存量客户提供主动服务，并高效响应客户咨询，提升服务效率、客户满意度和产品使用体验
  • 协同战略、产研团队，挖掘客户需求痛点，推动产品优化
  • 协同市场、销售、客户管理团队，培育挖掘沉睡、高潜客户，提升客户价值
  • 协同运营、风控、合规团队，识别潜在业务风险

Qualifications

  • 本科及以上学历，中英文流利
  • 2年以上客户服务、客户体验、客户成功相关工作经验，企业服务领域和跨境出海头部公司优先
  • 具备结合一线业务和平台工具体系搭建及优化的能力，并能够基于数据分析决策
  • 结果导向，具有成长性和好奇心
  • 有团队合作精神，能跨团队协作推动复杂项目落地

Skills

Required:Bilingual Chinese and EnglishRelationship managementCross-functional collaboration
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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