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Account Manager, SME & Growth, CN

Airwallex· SME & Growth Business
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CN - Shenzhen, CN - GuangzhouFull-timePosted 11mo ago

About the role

Account Manager role focused on acquiring, retaining, and expanding relationships with industry clients in CN (Shenzhen, Guangzhou). Drive renewal, upsell, and cross-functional collaboration to increase payment transaction volume on Airwallex platform, with emphasis on cross-border payments and related industry solutions.

Responsibilities

  • Batchly handle industry clients acquired by BD and direct sales teams.
  • Develop maintenance, renewal, and additional sales plans for client segments aligned with company strategy and goals.
  • Guide the team to break down execution steps, set timelines, manage to targets, help clients maintain stable transactions, identify needs, expand services, create long-term value, and increase platform payment volume and revenue.
  • Deeply understand industries (import/export e-commerce, Digital sectors, B2B foreign trade, international logistics) and their pain points in cross-border payments, FX risk management; collect product requirements and coordinate with internal product/operations to create comprehensive industry solutions and enhance client experience and stickiness.
  • Stay sensitive to and track related industry information, provide timely feedback and propose actions to sustain business growth.

Qualifications

  • University degree or above;
  • 3+ years of relevant experience with sales or client operations team management; background in banking/cross-border payments/FX/cross-border e-commerce preferred;
  • Strong self-drive, results-oriented and accountable for outcomes;
  • Excellent leadership and teamwork skills, people-oriented, able to cultivate long-term partnerships and team growth;
  • Strong planning and client communication skills, data-driven analysis of client behavior, identifying common issues, and building influence for long-term partnerships;
  • Strong learning, communication, adaptability and stress tolerance;
  • Sharp market insight and analytical ability to capture and lead market changes.

Benefits

  • Not specified in the description.
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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