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Customer Success Manager

Rilla· Sales
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New York City$90k - $110k + equity + bonusFull-timePosted 11mo ago

About the role

Rilla’s Customer Success Team focuses on onboarding, implementing, and growing customer value by aligning success with product and go-to-market efforts, with a focus on Net Revenue Retention (NRR) and enterprise upsell opportunities.

Responsibilities

  • Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with Rilla.
  • Build relationships with our clients and develop deep empathy for their workflows and requirements. This will involve visiting clients in person.
  • Measure and communicate impact through the use of product analytics and financial metrics, including ROI analyses and case studies.
  • Drive customer account growth through persuasive storytelling supported by data, taking ownership of the NRR metric.
  • Coordinate with our Account Managers to drive large upsell opportunities for enterprise customers.

Qualifications

  • Experience in world-class customer success management, account management, project management, or operations.
  • Excellent communication skills.
  • You can move, think, act, and learn extremely fast.
  • Insane intrinsic drive and hustle to learn more and do better every day.
  • Energetic about building a startup from the very beginning working in the office.

Skills

Required:Customer success managementCommunication

Benefits

  • Medical, dental, and vision insurance
  • Breakfast, lunch, dinner, and supplementary food and drink — 6x a week
  • Wellness / Gym Benefits
  • 401(k) retirement plan
  • Commuter benefits
  • Relocation assistance
  • Take what you need paid time off, not accrual-based
  • $1,000 stipend for learning and personal growth
  • Tech equipment
Last updated Aug 6, 2026. Interested? Apply on the company site.

About Rilla

The End of Ridealongs

Making offline commerce as searchable and easy to understand as the internet.

offline commercesalesAIanalyticssales conversations
Company profileWebsite

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