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Associate, Credit Risk Operations (Debt Collections)

Airwallex· Operations
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SG - SingaporeFull-timePosted 11mo ago

About the role

Associate role focusing on credit risk reviews, ongoing monitoring of clients, and debt collections within a global scale, collaborating with engineering, product, accounting, commercial and risk teams to mitigate risk and maximize recoveries.

Responsibilities

  • Serve as a founding member of the Collections team, driving the architecture of team playbooks, escalation matrices, and recovery strategies as Airwallex scales globally.
  • Partner with Engineering and Product to spec, build, and optimize automated collections systems and interaction logging.
  • Collaborate with Accounting to establish a bad-debt provisioning framework based on portfolio risk, customer communications, and repayment adherence.
  • Directly engage high-risk or delinquent accounts (missed payments, negative balances, credit limit breaches) to negotiate firm, mutually viable repayment structures.
  • Conduct deep-dive investigations into account activity and root-cause risks to design tailored recovery plans.
  • Partner with Commercial and Risk Operations to resolve sensitive cases, protecting revenue while minimizing credit losses.
  • Ensure all collection strategies comply with local and international financial regulations and debt recovery standards.

Qualifications

  • 5+ years of direct experience in B2B debt collection, commercial recovery management, or credit risk operations within fintech, SaaS, or commercial banking.
  • Solid understanding of bad-debt provisioning, credit risk dynamics, and debt collection compliance frameworks.
  • Effective communication and negotiation skills.
  • High proficiency in English, both written and verbal.
  • Be highly curious and thoughtful - a proactive self-starter with a sense of urgency and bias for action, under a fast-paced environment.
  • A results-oriented mindset with strong attention to detail and consistent follow-through.
  • Be comfortable with complex data and analytics to draw meaningful insights.
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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