Customer Concierge Executive (VIP Support)
MalaysiaMYR 3k/mo - MYR 4k/mo + bonuscontractPosted 11mo ago
About the role
Polished, resourceful VIP Customer Concierge managing high-value customers through personalized assistance, problem ownership, and professional communication, ensuring exceptional service and relationship building.
Responsibilities
- Handle incoming calls and chats from VIP users with a premium service tone.
- Provide personalised service, anticipating needs where possible.
- Communicate clearly, professionally, and empathetically.
- Own customer issues end-to-end.
- Liaise with internal teams to resolve cases promptly.
- Ensure every VIP case is fully closed with satisfaction.
- Deliver above-and-beyond service standards.
- Meet strict accuracy, response time, and etiquette expectations.
- Identify opportunities to elevate the VIP experience.
- Build rapport and trust with VIP customers.
- Identify potential churn risks early and escalate accordingly.
- Collect VIP feedback and help shape CX improvement.
- Log cases clearly in CRM systems.
- Provide weekly updates on VIP trends and insights.
- Follow SOPs, compliance, and quality guidelines.
Qualifications
- Minimum Diploma or Degree in any field.
- 2-4 years in premium customer service, concierge, client servicing, or VIP handling.
Skills
Required:Customer Service SkillsCommunication SkillsOwnership & Decision-MakingProblem Resolution
Nice to have:Emotional Intelligence
Benefits
- Basic Salary MYR 3K – MYR 4K per month
- Offers Commission
Last updated Dec 11, 2025. Interested? Apply on the company site.
About Bjak
No. 1 Insurance Platform in Malaysia
Malaysian's first choice for auto insurance and all types of insurance. Compare top providers, get instantly covered with roadtax fulfilled. Offers the best online insurance experience in the Malaysia.
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