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Account Manager, Practice Success

Dandy· Commercial
Apply on company site
Remote$75kFull-timePosted 11mo ago

About the role

Dandy seeks an SMB Practice Success Account Manager to support a large portfolio of single-location dental practices, driving retention, product adoption, and customer satisfaction at scale through proactive, data-driven engagement.

Responsibilities

  • Book Management: Manage a large portfolio of single-location practices, focusing on retention, expansion and account health through proactive, data-informed engagement.
  • Use dashboards, reports, and alerts to identify at-risk accounts and execute outreach within defined SLAs to ensure activation, utilization, and renewal readiness.
  • Commercial Growth: Identify and execute targeted campaigns to increase scanner utilization, product adoption, and engagement.
  • Drive activation of new doctors within existing practices.
  • Promote and sell additional scanners or product expansions where appropriate.
  • Client Relationship Management: Build rapport with practice managers and key stakeholders through consistent, professional communication.
  • Serve as a trusted partner for questions, training, and troubleshooting support.
  • Collaborate with senior AMs and CX teams to resolve escalations or complex customer needs quickly.
  • Operational Excellence: Deliver high-quality service with speed, attention to detail, and efficiency.
  • Maintain accurate, detailed account notes and documentation for full visibility across the AM and CX teams.
  • Partner cross-functionally with Sales, CX, Training, Ops and Marketing to ensure a unified customer experience across locations.
  • Continuous Improvement: Participate in team experiments designed to improve retention, operational workflows, and engagement tactics.
  • Embrace innovation and iteration to continuously refine the solo segment motion for scalability and impact.

Qualifications

  • 1+ years of experience in Sales, Account Management, Customer Support, Customer Onboarding or Customer Success within or related to SaaS/healthcare vertical, dental industry experience a plus.
  • Proven ability to manage a high-volume portfolio with strong attention to detail and prioritization.
  • Experience using Case Queues, or CRM dashboards to drive daily workflows and outreach.
  • Strong written and verbal communication skills, comfortable engaging with customers over phone and email.
  • High degree of organization, follow-through, and accountability.
  • Curious, proactive, and energized by fast-paced, evolving environments.
  • Passionate about improving customer experience and contributing to team success.

Benefits

  • best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate
  • healthcare, dental, mental health support, parental planning resources, retirement savings options, generous paid time off
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Dandy

Your Fully-Modernized Dental Lab for Digital Dentistry - Dandy

Your full-service dental laboratory solution · Free scanner · Real-time communication · Easy case management · Fast turnaround times

digital dentistrydental labdigital workflowsintraoral scannerclinical support
Company profileWebsite

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