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Customer Service Representative

Bjak · Operations
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Bandar UtamacontractPosted 11mo ago

About the role

Join Bjak as a Customer Service Representative to provide excellent support to customers via live chat and calls, ensuring satisfaction and effective resolution of inquiries.

Responsibilities

  • Own customer communications (chat and calls mainly) from initial contact until resolution, escalating issues to relevant departments as necessary.
  • Maintain a high level of product knowledge to assist customers effectively.
  • Provide timely and professional assistance to customers via live chats.
  • Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
  • Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
  • Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
  • Work together as a team to achieve timely turnaround time and quality replies to every customer.
  • Stay up to date on company policies, procedures, and product knowledge.
  • Contribute to a positive and collaborative work environment.

Qualifications

  • This role is open only to locals.
  • Able to work in a shift arrangement.
  • 6 working days per week.
  • Possess own transportation is encouraged.
  • Open to fresh graduates.
  • Required language(s): English, Bahasa Malaysia.
  • Minimum Diploma/Degree in any field.
  • High level of attention to details.
  • Strong work ethic and willingness to take on any tasks.
  • Comfortable working in an extremely fast paced and international environment.
  • Full training provided (theory & hands-on).
  • A positive attitude and a commitment to delivering outstanding service.
  • Ability to communicate with customers with empathy.
  • Immediate availability is a plus.

Skills

Required:Customer SupportCommunication SkillsEmpathy

Benefits

  • International work environment and flat organization.
  • Team culture - highly practical and results oriented.
  • Free training and development, constantly improve yourself.
  • Fast moving, challenging and unique business problems.
  • Competitive salary.
  • Casual work attire.
Last updated Dec 1, 2025. Interested? Apply on the company site.
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About Bjak

No. 1 Insurance Platform in Malaysia

Malaysian's first choice for auto insurance and all types of insurance. Compare top providers, get instantly covered with roadtax fulfilled. Offers the best online insurance experience in the Malaysia.

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