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Strategic Customer Success Manager - Americas

Ashby· Customer Success
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Remote$150k - $189kFull-timePosted 11mo ago

About the role

Strategic CSM role focusing on enterprise customers to drive product adoption, customer health, and tailored success in a high-growth B2B SaaS environment. Manages a book of strategic customers (>$2M ARR) and collaborates cross-functionally to shape enterprise-level success plays and onboarding.

Responsibilities

  • Guide Ashby's biggest customers with focus on product adoption and customer health.
  • Serve as product and domain expert to enable customers to drive hiring excellence with Ashby.
  • Tailor configuration, drive adoption, and craft training to meet customers' business outcomes.
  • Manage a book of ~20 strategic customers exceeding $2M in ARR.
  • Collaborate with cross-functional stakeholders across Sales, Marketing, Product, and Operations.
  • Iterate on playbooks for a evolving strategic customer motion and translate learnings into repeatable processes.
  • Maintain precise internal CRM updates and clear follow-ups.

Qualifications

  • 5+ years of customer success experience in B2B SaaS, supporting implementation and adoption of complex technologies.
  • Experience managing a book of ~20 strategic customers with >$2M ARR.
  • Experience working with cross-functional teams (Sales, Marketing, Product, Operations).
  • Ability to become a product and industry expert, tailoring solutions to customer challenges to achieve business outcomes.
  • Experience with technically complex products and strong curiosity to understand how things work.

Skills

Required:Customer Success managementAccount management for strategic customersCross-functional collaboration

Benefits

  • Time to do things the right way with emphasis on high-quality work.
  • 10-year exercise window for stock options.
  • Unlimited PTO with recommendation of four weeks per year.
  • Twelve weeks of fully paid family leave in the US (potential expansion internationally).
  • Generous equipment, software, and office furniture budget.
  • $100/month education budget (with manager approval for higher-cost items, e.g., conferences).
  • US health insurance for employee and dependents with 100% premiums covered, plus 3% 401k match.
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Ashby

All-in-one recruiting platform that empowers hiring excellence in…

At Ashby, we're improving the productivity of working professionals with intelligent and powerful software. We put a lot of effort into designing products that are approachable to beginners but mastered & extended by power users. In many ways, spreadsheets set the bar here. Our first products provide talent teams with clever automation, powerful analytics tools, and customizable workflows packaged in great UX. We have many paying customers who love us and use us every day like Opendoor, Airtable, Duolingo, and Notion. Notion's Head of Talent said Ashby is "probably the tool we are in the most and rely on the most, as a recruiting team." Our culture is motivated by Abhik's (my co-founder and Head of Engineering) and my belief that a small talented team, given the right environment, can build a great product and service fast (and work regular hours!). We hire exceptional, kind, thoughtful people and provide an environment where we can be happy, feel challenged, and do our best work. We are well funded and backed by great investors, including Y Combinator, Elad Gil, and Lachy Groom. We'll share more once we meet!

human-resourcesb2brecruiting
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