Technical Solutions Consultant - Americas
About the role
Technical Solutions Consultant within Ashby’s Professional Services, acting as a post-sales technical SME to support complex product integrations, IAM, workplace integrations, and custom APIs; delivers customer-facing technical engagements, collaborates with Product, enables Support, and scales solutions via documentation and enablement content.
Responsibilities
- Serve as a post-sales technical SME on complex product integrations, including enterprise identity and access management (IAM), workplace integrations, and custom APIs, supporting both internal teams and customers during implementations, early access product releases, and advanced configurations.
- Lead customer-facing technical engagements, including discovery sessions, best practice consulting, and hands-on configuration of technical workflows.
- Collaborate with Product to surface emerging technical pain points for exploration and stay ahead of new product capabilities that inform our customer engagements.
- Enable our Technical Support team to focus on break/fix issues for existing configurations while you work upstream with customers to design and launch those configurations.
- Execute solutions explored in pre-sales conversations to ensure continuity between customer expectations and delivered outcomes.
- Translate technical depth into scale, converting insights and one-off solutions into documentation, playbooks, tooling, or enablement content for wider reuse when appropriate.
Qualifications
- Technical generalist capable of deep dives on topics like M365 and Google Workspace configurations and API-driven custom integrations.
- Prior experience as a Solutions Consultant, Sales Engineer, Technical Implementation Specialist, or Product Manager with a complex SaaS product.
- Ability to distill complex concepts for Talent Acquisition stakeholders, technical admins, and executive decision-makers.
- Love for live customer interaction and solving problems in real time.
- Resourceful, self-directed, comfortable working in ambiguity and building solutions where none exist.
- Commitment to product quality, clarity, and consistency, and improving customer touchpoints.
Skills
Benefits
- Additional benefits are shared as part of the job posting.
About Ashby
All-in-one recruiting platform that empowers hiring excellence in…
At Ashby, we're improving the productivity of working professionals with intelligent and powerful software. We put a lot of effort into designing products that are approachable to beginners but mastered & extended by power users. In many ways, spreadsheets set the bar here. Our first products provide talent teams with clever automation, powerful analytics tools, and customizable workflows packaged in great UX. We have many paying customers who love us and use us every day like Opendoor, Airtable, Duolingo, and Notion. Notion's Head of Talent said Ashby is "probably the tool we are in the most and rely on the most, as a recruiting team." Our culture is motivated by Abhik's (my co-founder and Head of Engineering) and my belief that a small talented team, given the right environment, can build a great product and service fast (and work regular hours!). We hire exceptional, kind, thoughtful people and provide an environment where we can be happy, feel challenged, and do our best work. We are well funded and backed by great investors, including Y Combinator, Elad Gil, and Lachy Groom. We'll share more once we meet!
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