Mid-Market Customer Success Manager - Americas
About the role
High-Touch, mid-market Customer Success role focused on adoption, strategic guidance, and value realization for a portfolio of mid-market to growth-stage customers in a remote US region.
Responsibilities
- Partner closely with customers to drive adoption, deliver strategic guidance, conduct product trainings and partnership reviews, and identify opportunities for expanded use cases and long-term value realization.
- Collaborate with a cross-functional team of CSMs across the High-Touch team to evolve support for companies ranging from high-growth startups to public enterprises.
- Become a product and domain expert to enable customers to maximize Ashby and drive hiring excellence across their organizations.
Qualifications
- Strong track record of Customer Success in B2B SaaS (at least two years).
- Experience managing a portfolio of ~60 mid-market customers with over $1.5M in total ARR.
- Experience partnering cross-functionally with Sales, Marketing, Product, Support, and Operations.
- Ability to tailor trainings, workflow guidance, and strategic recommendations to customer goals and challenges.
- Experience with technically complex products and understanding of systems, workflows, and integrations.
Skills
Benefits
- High-quality work focus and long-term value creation.
- Stock option program with a 10-year exercise window.
- Unlimited PTO with recommended four weeks per year.
- Twelve weeks of fully paid family leave in the US (subject to expansions).
- Generous equipment, software, and office furniture budget.
- $100/month education budget with manager-approved higher-cost items.
About Ashby
All-in-one recruiting platform that empowers hiring excellence in…
At Ashby, we're improving the productivity of working professionals with intelligent and powerful software. We put a lot of effort into designing products that are approachable to beginners but mastered & extended by power users. In many ways, spreadsheets set the bar here. Our first products provide talent teams with clever automation, powerful analytics tools, and customizable workflows packaged in great UX. We have many paying customers who love us and use us every day like Opendoor, Airtable, Duolingo, and Notion. Notion's Head of Talent said Ashby is "probably the tool we are in the most and rely on the most, as a recruiting team." Our culture is motivated by Abhik's (my co-founder and Head of Engineering) and my belief that a small talented team, given the right environment, can build a great product and service fast (and work regular hours!). We hire exceptional, kind, thoughtful people and provide an environment where we can be happy, feel challenged, and do our best work. We are well funded and backed by great investors, including Y Combinator, Elad Gil, and Lachy Groom. We'll share more once we meet!
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