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Customer Success Manager (Mid-Market)

Popl
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Hybrid (US)$100k - $150kFull-timePosted 11mo ago

About the role

Customer Success Manager (Mid-Market) at Popl, a remote US-friendly role focused on onboarding, adoption, renewal, and expansion for mid-market customers within an AI-driven in-person GTM platform.

Responsibilities

  • Onboard new customers: Lead mid-market customers through a seamless onboarding process, aligning on goals and ensuring strong adoption.
  • Monitor health and engagement: Regularly track customer health metrics and proactively address risks to ensure long-term success.
  • Build relationships: Maintain regular touchpoints with key stakeholders and decision-makers to strengthen relationships and deliver value.
  • Customer education: Conduct virtual training sessions, share best practices, and introduce new features to maximize product utilization.
  • Conduct business reviews: Lead quarterly or semi-annual business reviews to recap progress, address challenges, and align on future goals.
  • Drive renewal and growth: Partner with the Account Management team to support renewal conversations and identify expansion opportunities.
  • Advocate for customers: Serve as the voice of the customer, providing feedback to Product, Sales, and Marketing to improve the overall experience.
  • Collaborate cross-functionally: Work with internal teams to resolve issues, implement solutions, and deliver a consistent customer journey.
  • Process Creation: Help create and standardize customer success best practices.

Qualifications

  • 3+ years in customer success, account management, or a similar customer-facing role, preferably with mid-market customers.
  • Background in SaaS or technology, with experience managing customer accounts ranging from $10K-$100K ARR.
  • Customer focus and ability to understand customer needs and deliver measurable outcomes.
  • Strong communication and interpersonal skills to connect with a wide range of stakeholders.
  • Proactive mindset with excellent problem-solving skills and ability to manage multiple priorities.
  • Data-driven with comfort using data to track health, measure success, and inform decisions.
  • Experience with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms is a plus.
  • Familiarity with QBRs/ABRs, health checks, account mapping and other CS processes.

Skills

Required:Customer successRelationship managementOnboarding and adoptionData-driven decision making
Nice to have:CRM tools (Salesforce, HubSpot)

Benefits

  • Full insurance & benefits + 401K for all employees
  • Free $150/month wellness credit
  • Competitive salary
  • Meaningful equity
  • Unlimited PTO
  • Fully remote
  • Constant daily learning
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Popl

Your complete in-person GTM platform

Capture leads, share digital business cards, and enrich validated contact and company info - at events, in the field, and beyond. Powered by AI and our proprietary data engine, Popl drives growth for companies around the world, turning every handshake into an opportunity.

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