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Account Manager

Popl· Sales
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Remote$100k - $160kFull-timePosted 2w ago

About the role

Account Manager at Popl, a remote US-based role focused on managing and expanding key customer accounts to maximize net revenue retention, renewals, and upsell opportunities within a B2B SaaS environment.

Responsibilities

  • Own and drive Net Revenue Retention (NRR): Ensure customer retention and expansion to maximize revenue growth.
  • Manage renewals: Proactively engage with customers to secure timely contract renewals.
  • Identify expansion opportunities: Work with customers to upsell and cross-sell solutions that align with their business needs.
  • Maintain Product Knowledge: Gain deep understanding of multiple products and be confident communicating their value
  • Collaborate cross-functionally: Partner with Account Executives and Customer Success Managers to deliver a seamless customer experience.
  • Monitor customer health: Track engagement metrics, adoption trends, and risk signals to proactively address challenges and identify areas for growth
  • Negotiate contracts: Ensure favorable terms while maintaining strong relationships.

Qualifications

  • 4-6 years of experience in account management within a B2B SaaS company.
  • Proven track record of driving renewals and upsell revenue
  • Excellent communication, negotiation, and relationship management skills.
  • Ability to analyze customer data to identify risks and opportunities.
  • Experience working with Salesforce and Stripe
  • Direct revenue closing experience (renewals, cross-sell/upsell, or new business)
  • Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts
  • Excellent verbal and written communication skills, as well as interpersonal skills
  • Organizational, project management, and time management skills
  • High adaptability and desire to operate in a fast-paced, ever-changing startup environment

Skills

Required:Net Revenue Retention (NRR)Renewals managementUpsell & cross-sellSalesforceStripe
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Popl

Your complete in-person GTM platform

Capture leads, share digital business cards, and enrich validated contact and company info - at events, in the field, and beyond. Powered by AI and our proprietary data engine, Popl drives growth for companies around the world, turning every handshake into an opportunity.

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