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Enterprise Customer Success Manager

Emi Labs· Customer Experience / Customer Success
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Hybrid (Mexico)Full-timePosted 11mo ago

About the role

Enterprise Customer Success Manager at Emi Labs, responsible for long-term value-based relationships with portfolio partners, leading strategy, driving ROI, and coordinating across internal teams to maximize account growth in an early-stage startup.

Responsibilities

  • Build a long term, value based relationship with the leadership team and champions of our clients (CHROs, VP of Talent)
  • Being the trusted partner for the customer on use-case and product functionality
  • Deliver and communicate ROI for our clients throughout the customer lifecycle in Monthly and Quarterly Business Reviews (MBRs / QBRs)
  • Be the voice of the customer in Emi, providing insights to work side-by-side with our product and tech teams
  • Identify potential account growth (upsells) and help execute them to guarantee we’re adding more value in our clients

Qualifications

  • +3 years of work experience managing relationships with enterprise accounts - Management Consulting, Customer Success, Account Management, Business Development, is a plus.
  • Ability to create structure in ambiguous situations and design effective processes
  • Strategic and analytical mentality
  • Executive presence and communication abilities
  • Strong leadership skills
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
  • Thrives working in a growing environment, with the uncertainty and chaos of an early stage startup
  • Fluent English Speaker, native is a plus

Skills

Required:Relationship managementROI / business case communicationCross-functional collaboration

Benefits

  • Flexible remote-first work culture
  • Stock Options Package as part of your compensation package
  • 3-weeks of vacation
  • Week off between Christmas and New Years' eve
  • Health coverage up to $1500 per year for local health insurance coverage
  • Physical wellness program with Gympass
  • English lessons with in-company teachers
  • Internal library (digital and physical) available
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Emi Labs

Helping great teams hire better frontline workers, faster.

At Emi Labs (YC '19) we are on a mission to increase frontline workers' access to professional opportunities by building the infrastructure for Frontline Workers (check our manifesto here: https://www.linkedin.com/pulse/our-manifesto-building-infrastructure-frontline-workers-emi-labs/). As our first step, we are transforming the high-volume recruiting process of Frontline Workers to make it as simple, human, and fair as possible for both Candidates and Recruiters. Our product is a SaaS recruitment platform powered by AI that helps companies engage with candidates via text to drive faster and more efficient hiring processes. We are growing fast, well funded, and obsessed with making our mission a reality. Some of their customers include Walmart, Burger King, Starbucks, 7-Eleven, Danone, Imperfect Foods, and Heineken.

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