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Customer Support Representative

Emi Labs· Product – Support
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Hybrid (Buenos Aires Province)6 hoursPosted 7mo ago

About the role

Customer Support Representative role at Emi Labs in Buenos Aires Province, hybrid, part-time (6 hours daily) with a focus on addressing customer queries, troubleshooting, and helping improve Tech Support processes in a fast-paced startup environment.

Responsibilities

  • Interact with customers through live chat to get context of issues
  • Troubleshoot problems to provide solutions and ensure best possible experience
  • Escalate out-of-scope issues to internal teams and follow up for updates
  • Document new knowledge as solution articles and Tech Support processes
  • Analyze customer requests and feedback to discover new product needs

Qualifications

  • Be currently studying at university, preferably halfway through degree
  • Availability to work Part-Time (6 hours), Monday to Friday, including holidays, from 3 p.m. to 9 p.m.
  • Passion for customer service
  • Excellent communication skills
  • Fast learner with strong problem-solving skills
  • Enjoy working in a fast-paced environment and early-stage startup dynamics
  • Availability to work rotating Saturdays is a plus
  • Portuguese proficiency is a plus
  • Relevant work experience as a Tech Support Representative is a plus, but not required

Skills

Required:Customer serviceProblem-solvingCommunication

Benefits

  • Competitive salary: Salaries paid in USD
  • Stock Options Package as part of compensation
  • Flexible remote-first work culture
  • 3 weeks of vacation
  • Holiday season: Week off between Christmas and New Year’s Eve
  • Physical Wellness program with Gympass
  • English Classes with in-company teachers
  • Internal library (digital and physical books)
  • 4 weeks of paid paternity leave
  • Work remotely from anywhere up to 3 months per year
  • Birthday gift Bigbox experience
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Emi Labs

Helping great teams hire better frontline workers, faster.

At Emi Labs (YC '19) we are on a mission to increase frontline workers' access to professional opportunities by building the infrastructure for Frontline Workers (check our manifesto here: https://www.linkedin.com/pulse/our-manifesto-building-infrastructure-frontline-workers-emi-labs/). As our first step, we are transforming the high-volume recruiting process of Frontline Workers to make it as simple, human, and fair as possible for both Candidates and Recruiters. Our product is a SaaS recruitment platform powered by AI that helps companies engage with candidates via text to drive faster and more efficient hiring processes. We are growing fast, well funded, and obsessed with making our mission a reality. Some of their customers include Walmart, Burger King, Starbucks, 7-Eleven, Danone, Imperfect Foods, and Heineken.

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