Implementation Engineer
About the role
Implementation Engineer at Emi Labs, a remote-friendly role within the Tech Implementation Team focused on configuring and tailoring Emi’s AI-driven recruitment platform for customers, collaborating with Customer Success, Tech, and Product teams to meet client requirements and scale implementation processes.
Responsibilities
- Ensure the successful configuration of the Emi solution promptly in alignment with the client's business case and expectations through the use of internal tools.
- Design conversational interactions by transforming business requirements into logical rules and product definitions.
- Collaborate with internal product teams to improve toolset and bot capabilities.
- Design and lead functional internal QA strategies and UAT with customers and iterate based on results to ensure customer-centric and flawless platform configuration.
- Collaborate with internal teams (tech, product, and project managers) in a joint effort to comply with project milestones.
- Improve our Implementation process to help Emi scale efficiently, ensuring high quality and measurable KPIs.
- Analyze and present insights into real-time results of each implementation and iterate from user feedback/usage insights.
- Participate and help build the company’s inclusive and people-driven culture.
Qualifications
- 1+ year of work experience
- Analytical skills
- Detail-oriented and process-driven
- Basic technology knowledge (json structures, programming logics)
- Ability to deliver quality work on a tight schedule
- Great prioritization and organization skills in a fast-paced environment
- Proactivity to seek opportunities to improve
- Excellent writing skills in English and Spanish
- Clear and simple communication skills
- Comfortable working with multiple stakeholders
- Extreme curiosity, bias for action, and appetite for learning and growth
- Ability to work in a high-growth environment and adapt to change
Benefits
- Competitive salary: Salaries paid in USD
- Stock Options Package
- Flexible remote-first work culture
- 3 weeks of vacation
- 4 weeks of paid paternity leave
- Week off between Christmas and New Year’s Eve
- Gympass or wellbeing program
- In-company English classes
- Internal library access to free books (digital and physical)
About Emi Labs
Helping great teams hire better frontline workers, faster.
At Emi Labs (YC '19) we are on a mission to increase frontline workers' access to professional opportunities by building the infrastructure for Frontline Workers (check our manifesto here: https://www.linkedin.com/pulse/our-manifesto-building-infrastructure-frontline-workers-emi-labs/). As our first step, we are transforming the high-volume recruiting process of Frontline Workers to make it as simple, human, and fair as possible for both Candidates and Recruiters. Our product is a SaaS recruitment platform powered by AI that helps companies engage with candidates via text to drive faster and more efficient hiring processes. We are growing fast, well funded, and obsessed with making our mission a reality. Some of their customers include Walmart, Burger King, Starbucks, 7-Eleven, Danone, Imperfect Foods, and Heineken.
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