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Senior Product Manager, Order Fulfillment Experience (QuickPack)

Shippo· Product
Apply on company site
Remote$134k - $182kfull-timePosted 11mo ago

About the role

Lead the development of the Order Fulfillment workflows within Shippo's web application, focusing on optimizing pick & pack processes to improve speed, accuracy, and operational efficiency for merchants.

Responsibilities

  • Own and evolve Shippo’s Order Fulfillment experience within the web application, from order readiness through label creation and handoff to carriers.
  • Develop and execute a strategic roadmap for pick & pack workflows, informed by user research, data insights, and competitive analysis.
  • Define and monitor key success metrics for fulfillment, ensuring outcomes are measurable and tied to merchant value.
  • Partner closely with engineering and design to deliver high-quality, intuitive workflows that are performant and scalable.
  • Conduct ongoing discovery with merchants, warehouse operators, and internal teams to understand real fulfillment environments and identify opportunities.
  • Collaborate with cross-functional partners — including carrier partnerships, customer success, sales, and marketing — to reflect customer needs, operational realities, and business objectives.
  • Champion a data-informed culture by leveraging experimentation, A/B testing, and analytics to guide decision-making.
  • Ensure fulfillment experiences are tightly integrated with Shippo’s platform to provide a cohesive end-to-end experience.

Qualifications

  • 5+ years of Product Management experience, including ownership of customer-facing experiences or core operational workflows.
  • Demonstrated success driving strategic roadmaps with measurable business impact.
  • Strong analytical skills with experience leveraging data, metrics, and experimentation.
  • Excellent communication skills, both written and verbal.
  • Customer-first mindset with proven ability to turn qualitative insights into product strategy.
  • Experience in eCommerce, fulfillment, warehouse operations, order management, WMS, or shipping workflows is a plus.

Skills

Required:Product ManagementData AnalysisCross-functional Collaboration
Nice to have:Understanding of Fulfillment Operations

Benefits

  • Healthcare coverage for medical, dental, and vision (90% covered by the company, including dependents).
  • Take-as-much-as-you-need vacation policy & flexible working.
  • One week-long company-wide winter slowdown.
  • 3 Volunteer Days Off (VTOs).
  • WFM stipend to set up home office.
  • Charity donation match up to $100.
  • Professional growth programs, coaching, and learning stipend.
  • Regular team and company off-sites through Shippos Everywhere program.
Last updated Dec 12, 2025. Interested? Apply on the company site.

About Shippo

Your one-stop solution for shipping labels

Shippo is the best multi-carrier shipping software for e-commerce businesses. Find the best shipping rates, integrate with e-commerce platforms, print shipping labels, track package delivery, and verify addresses with either our shipping API or web app.

shippingAPIe-commercelabelstrackingmulticarrier
Company profileWebsite

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