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Associate Partner Manager

Shippo· Partnerships & Accounts
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Hybrid (US)$88k - $119kFull TimePosted 11mo ago

About the role

Role focused on nurturing and growing emerging partnerships in the SMB segment, ensuring proactive support, operational improvement, and strategic growth.

Responsibilities

  • Provide high-quality partner support through excellent communication, research, and problem-solving for a large book of SMB partners that span a variety of different verticals.
  • Coordinate with internal teams (product, marketing, carrier operations, support) to resolve partner issues and execute on partner requests.
  • Maintain organized records of partner touchpoints, deliverables, and commitments across a large partner portfolio.
  • Identify marketing and promotional opportunities.
  • Engage with partners to understand opportunities for operational improvement, and liaise with our product team to bring those improvements to life.
  • Serve as an expert consultant to our partners; engage cross-functionally to drive your partner’s businesses and build effective relationships with partner stakeholders.
  • Drive contract renewals and upsell efforts by preparing materials, analyzing data, and helping identify potential growth opportunities.

Qualifications

  • 2–4 years of experience in account management, customer success or partner management, preferably working with small to mid-sized businesses in eCommerce, logistics, shipping, or SaaS.
  • Strong organizational and time management skills; able to prioritize effectively and complete tasks reliably.
  • Demonstrated problem-solving ability: can identify issues independently and take initiative to resolve or escalate.
  • Comfortable working with data and tools to track metrics or identify trends.
  • Basic familiarity with APIs or technical systems, and interest in deepening knowledge about marketplaces, 3PLs, ecommerce platforms and order management solutions.
  • Clear, professional communicator with the ability to lead and take calls with executive level stakeholders at partner companies.
  • Team player with a customer-centric mindset and interest in building domain expertise.

Skills

Required:Partnership managementCommunicationData analysis
Nice to have:API familiarity

Benefits

  • Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
  • Take-as-much-as-you-need vacation policy & flexible working
  • One week-long company wide winter slow down
  • 3 Volunteer Days Off (VTOs)
  • WFH stipend to set up your home office
  • Charity donation match up to $100
  • Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
  • Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings.
Last updated Dec 12, 2025. Interested? Apply on the company site.

About Shippo

Your one-stop solution for shipping labels

Shippo is the best multi-carrier shipping software for e-commerce businesses. Find the best shipping rates, integrate with e-commerce platforms, print shipping labels, track package delivery, and verify addresses with either our shipping API or web app.

shippingAPIe-commercelabelstrackingmulticarrier
Company profileWebsite

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