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Senior Manager, Customer Expansion

Dandy· Commercial
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Remote$155k - $192kFull-timePosted 10mo ago

About the role

Senior leader to build and scale Dandy's post-sale expansion motion across existing customers, combining BDR-led outbound with high-touch events, training, and field motions to drive adoption and expansion of product portfolio.

Responsibilities

  • Build and lead the Expansion organization, developing a high-performing team through frontline leaders across BDR and STS (Sales & Training Specialist) functions
  • Develop and refine repeatable expansion playbooks across Dandy’s product portfolio, from customer identification and outbound through product education and activation
  • Build the BDR-to-STS motion and the playbook for events, in-person trainings, and other high-touch expansion opportunities
  • Establish the team's operating cadence, metrics, and accountability systems, using leading indicators to identify gaps and drive action
  • Partner with Account Management, Sales, Training, Marketing, Product, and RevOps to identify opportunities and remove friction from the expansion journey
  • Build feedback loops to understand what is working, where customers are getting stuck, and which motions should scale
  • Test, iterate, and operationalize new expansion motions as the business evolves

Qualifications

  • 5+ years of B2B sales, customer growth, or related commercial experience, with 3+ years managing and developing sales teams and frontline leaders
  • Proven track record of building and scaling teams, ideally in a high-growth or evolving environment
  • Strong operational discipline—structure to ambiguous problems, clear metrics, and execution
  • Strong commercial instincts and ability to translate customer engagement into revenue, adoption, and retention
  • Ability to build processes, playbooks, and operating rhythms from scratch
  • High agency and bias toward action
  • Excellent cross-functional communication and ability to operate across strategy and execution

Skills

Required:B2B sales leadershipteam building and management

Benefits

  • best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate (healthcare, dental, mental health support, parental planning resources, retirement savings options, generous paid time off)
  • accommodations for interview process as needed
  • ADA compliance and accessible workplace commitment
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Dandy

Your Fully-Modernized Dental Lab for Digital Dentistry - Dandy

Your full-service dental laboratory solution · Free scanner · Real-time communication · Easy case management · Fast turnaround times

digital dentistrydental labdigital workflowsintraoral scannerclinical support
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