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IT Engineer

Cognition· General & Administrative
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New York CityFull-timePosted 10mo ago

About the role

We’re an applied AI lab building end-to-end software agents. This role owns the employee technology experience and helps scale Cognition’s global IT operations, with a focus on in-person collaboration and building tooling, automation, and AI-enabled workflows.

Responsibilities

  • Own the employee and office IT experience: provide responsive support across devices, applications, access, conferencing, and workplace technology; manage office technology reliability, networks, conferencing, vendor coordination, and asset lifecycle; support rapid regional growth with partnerships to global IT for office expansions, moves, infrastructure changes, runbooks, skills, and knowledge bases.
  • Operate identity, endpoints, and collaboration platforms: administer identity and access across Okta and core SaaS platforms (Google Workspace, Slack, GitHub, Zoom, Microsoft 365); establish repeatable standards and automation for lifecycle, group management, provisioning, and access reviews; administer MDM and endpoint security (Kandji, Jamf, Intune) across provisioning, configuration enforcement, patching, fleet visibility, and remediation.
  • Build automation and internal tooling: develop scripts and tooling in TypeScript, Python, or similar; connect systems via APIs and event-driven workflows; build/operate IaC and CI/CD for IT systems including identity-as-code; introduce monitoring and observability for proactive problem resolution.
  • Advance AI-native IT operations: help develop use of Console.ai and AI-enabled ITSM; use support signals and metrics to improve self-service, automation, and resolution quality; act as customer zero for Devin by embedding it across IT operations and building secure integrations for AI-assisted workflows.

Qualifications

  • 3+ years of experience in IT engineering, systems administration, technical support, or related role.
  • Bachelor’s degree in computer science, information technology, or related discipline—or equivalent practical experience.
  • Experience delivering high-quality, hands-on IT support in an onsite environment.
  • Broad familiarity with modern workplace IT and meaningful depth in at least two disciplines (e.g., IAM with Terraform and CI/CD, endpoint or network engineering with automation, or software integrations with hands-on support).
  • Experience administering identity, SaaS, or collaboration platforms such as Okta, Google Workspace, Slack, GitHub, Zoom, or Microsoft 365.
  • Ability to write and maintain scripts or integrations in TypeScript, Python, or another modern language—or equivalent infra-as-code applicability to systems like Okta.
  • Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, wired/wireless networks) and systematic troubleshooting.
  • Strong judgment, communication, and organization; track record of carrying ambiguous problems through implementation and operation.

Skills

Required:Identity and access managementAutomation and scriptingNetworking fundamentalsOffice technology & devices
Nice to have:Infra as code / IaC
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Cognition

cognition is an applied AI lab

An applied AI lab building the future of software engineering. We’re the makers of Devin, a collaborative AI teammate that helps ambitious engineering teams achieve more.

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