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Technical Support Specialist, Platform

Rippling· Customer Support
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Remote$21/hr - $23/hrfull-timePosted 10mo ago

About the role

Technical Support specialist role focused on delivering expert guidance and rapid resolutions for Rippling’s platform across Finance, HR, and IT. Join a customer-centric team dedicated to continuous learning and cross-functional collaboration to improve products and service.

Responsibilities

  • Become a product expert - maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues.
  • Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
  • Respond promptly and professionally to customer inquiries via email, chat, or video conferencing.
  • Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
  • Document and track customer interactions, transactions, comments, and complaints using the company's CRM system.
  • Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
  • Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers.
  • Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.
  • Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.

Qualifications

  • Bachelor’s degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or other quantitative fields or relevant work experience strongly preferred.
  • 1-4 years of customer support experience in a Technical Support domain.
  • Flexibility with changing job duties and responsibilities.
  • Organizational skills and experience improving processes.
  • Excellent communication skills, both written and verbal (in English) in a technical environment.
  • Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST.

Skills

Required:Product expertiseIssue resolutionCRM tooling

Benefits

  • The final compensation offered will depend on location, experience, education, training, and business need.
  • Eligible for bonuses, commissions, and/or equity, subject to plan documents and policy.
  • Benefits programs may include medical, dental, vision, life insurance, retirement benefits, and paid time off, as determined by policy.
  • Reasonable accommodations available during hiring; accommodations contact accommodations@rippling.com.
Last updated Sep 9, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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