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PEO Operations Analyst

Rippling· Operations
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BangaloreFull-timePosted 10mo ago

About the role

Rippling is seeking a Client Operations Analyst to execute client onboarding processes and ensure ongoing regulatory compliance with federal, state, and local agencies. The role focuses on designing scalable processes, automating workflows, and cross-functional collaboration to minimize operational burden across sales, product, and finance.

Responsibilities

  • Provide first-class service to our clients.
  • Resolve tax account registration and maintenance tasks for our clients.
  • Work with Federal/State agencies on behalf of our clients.
  • Identifying and reporting system and/or process gaps that will result in a decrease of a negative client experience
  • Work cross-functionally with Payroll Engineering.
  • Updating internal systems
  • Documenting process and team building
  • Review and process inbound communications related to state and local tax registrations and maintenance across multiple internal and external stakeholders
  • Audit tax portals and client accounts to ensure good standing.
  • Case triage and processing.
  • Use our internal software tools to analyze and take action for your dedicated work areas
  • Conduct filings and registrations with government agencies to support customer acquisition activities

Qualifications

  • 18+ months of US SaaS experience in a customer-facing Support or Implementation capacity
  • Experience in an operational role, such as payroll operations, regulatory operations, or support operations is preferable
  • Strong English communication skills (written and verbal)
  • Client-facing experience (Mandatory)
  • Strong problem solving skills: close attention to detail with excellent work product, time management, and execution
  • Grit and patience since you’ll have to deal with U.S. government agencies
  • Experience with Google Suite or Microsoft Office, for data analysis and task organization; familiarity with JIRA/Confluence, Slack, and HRIS systems a plus
  • Ability to work in a dynamic environment with rotational shifts
  • Willingness to work a PST shift

Skills

Required:Client-facing communicationRegulatory complianceProblem solvingGoogle Suite / Microsoft Office
Nice to have:Cross-functional collaborationData analysis
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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