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Account Manager- SMB, Growth & Retention (Core)

Rippling· Sales
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Hybrid (San Francisco, Seattle, Chicago)$130kfull-timePosted 11mo ago

About the role

Hybrid-remote US-based account management role focused on SMB growth, retention, and revenue expansion for Rippling’s back-office HR products. You are the primary relationship owner for a book of business, driving adoption, renewal, and cross-sales while collaborating across product, support, and operations to secure long-term commitments.

Responsibilities

  • Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc.
  • Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based approach
  • Navigate a strategic sales process by building relationships with multiple external and internal stakeholders through remote and in-person meetings
  • Negotiate and coordinate customer procurement and contract execution as part of managing the broader customer relationship
  • Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to monthly targets
  • Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting
  • Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long-term commitments, directly influence Rippling’s product roadmap, and increase operational efficiency
  • Take an entrepreneurial approach to the role by being a proactive and strategic partner to customers, tailoring your approach to maximize Rippling product adoption based on each customer’s unique business operations

Qualifications

  • 2+ years of SaaS experience in account management, sales, or quota-carrying customer success
  • Track record of consistently meeting and exceeding quota via new product sales and upgrades
  • Competitive and creative drive to win over customers and think outside the box to get a deal done
  • Demonstrated ability to run a consultative discovery and demo meeting and run a structured sales process
  • Proven success building and maintaining long term commercial relationships
  • Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company
  • Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small
  • High integrity; enthusiastic about building a great company for the long term
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

Skills

Required:SaaS account managementQuota attainmentConsultative selling

Benefits

  • On-Target Earnings (base salary + sales commission) with 60/40 base/variable split
  • benefits + equity
  • compensation varies by location and is aligned to pay transparency tiers
  • reasonable accommodations available on request
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

HRPayrollITFinanceGlobal
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