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Account Manager- Strategic Accounts (Growth & Retention)

Rippling
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Hybrid (San Francisco, CA), Hybrid (New York, NY), Hybrid (Chicago, IL), Hybrid (Seattle, WA)$250kfull-timePosted 11mo ago

About the role

Rippling’s Strategic Account Managers guide our largest and most strategic customers through a tailored journey, championing the voice of the customer, driving adoption, retention, and revenue growth for a first-of-its-kind employee management platform.

Responsibilities

  • Drive growth and retention for your book of Rippling's largest and most strategic accounts
  • Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc.
  • Field customer requests and advocate for their needs and requirements cross-functionally, with a goal to meet company objectives for adoption, retention, and revenue growth
  • Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based selling approach
  • Drive executive alignment and value with customer decision makers and C-Level executives
  • Navigate a sales process by building relationships with multiple stakeholders through remote meetings
  • Negotiate and coordinate customer procurement and contract execution
  • Drive visibility across Rippling’s leaders (AM, TAM, Product, Customer Support, etc) to highlight customer strategy, needs, risks, and opportunities
  • Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to quarterly targets
  • Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer playbooks and prospecting
  • Partner with your Technical Account Manager and other Rippling stakeholders to devise account plans, long-term goals, and client strategies; and with cross-functional teams to ensure customer success and secure long-term commitments

Qualifications

  • 7-10+ years of SaaS experience in account management, sales, or quota-carrying customer success
  • Track record of consistently meeting and exceeding quota via new product sales and upgrades (license or seat expansion sales are not relevant)
  • Competitive and creative drive to win alongside customers and think outside of the box to get a deal done
  • Demonstrated ability to run sales discovery, demos, and a structured sales process (SPICED or MEDDPICC experience is a bonus)
  • Proven success building and maintaining long-term commercial relationships, including experience managing multi-year renewals
  • Highly effective communicator with excellent EQ – able to build trust and work well with a diverse group inside and outside the company
  • Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small
  • High integrity; enthusiastic about building a great company for the long term

Skills

Required:SaaS account managementQuota attainment
Nice to have:sales process (SPICED/MEDDPICC)

Benefits

  • competitive compensation package including benefits + equity
  • In-office culture with in-person collaboration
  • OTE: $250,000/year (Office Based) with 60/40 commission split for base/variable pay
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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