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Customer Experience - Dental Lab Technician (French/English)

Dandy· Commercial
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RemoteCA$33k - CA$37kFull-timePosted 10mo ago

About the role

Customer Experience Dental Lab Technicians in Canada who are fluent in Canadian French and English, to provide real-time technical support, collaborate on treatment plans, and translate clinical feedback into production outcomes within a fully-digital dental lab environment.

Responsibilities

  • Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. Provide expert guidance on complex cases and build customer confidence in our digital tools.
  • Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service.
  • Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes.

Qualifications

  • Fluent in Canadian French and English, written and verbal, with the ability to deliver clinical guidance and build rapport with doctors in either language.
  • Based in Canada and legally authorized to work in Canada.
  • 3+ Years in a Dental Technician Role
  • 2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases
  • Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices
  • Technologically adept with the ability to learn and navigate dental design platforms quickly
  • Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care
  • Previous experience in a customer-facing lab role is preferred
  • Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights
  • Comfortable chatting live with doctors — over chat, phone, or video calls
  • Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously
  • Desire to work in a fast-growing and rapidly changing fully-digital lab environment
  • Ability to meet tight deadlines while maintaining exceptional quality standards across every case
  • Available shift(s): 8 am - 5 pm ET

Skills

Required:Bilingual communication (French/English)Dental technician experience3Shape CAD/CAM designDigital dental workflows

Benefits

  • best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate
  • healthcare
  • dental
  • mental health support
  • parental planning resources
  • retirement savings options
  • generous paid time off
Last updated Sep 23, 2026. Interested? Apply on the company site.

About Dandy

Your Fully-Modernized Dental Lab for Digital Dentistry - Dandy

Your full-service dental laboratory solution · Free scanner · Real-time communication · Easy case management · Fast turnaround times

digital dentistrydental labdigital workflowsintraoral scannerclinical support
Company profileWebsite

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