Strategic Customer Success Manager - EMEA
About the role
Strategic CSM role focused on partnering with Ashby’s largest and most complex enterprise customers in the EMEA region to drive product adoption, customer health, and long-term value within a highly configurable B2B SaaS platform.
Responsibilities
- Own a strategic book of enterprise customers (~20 strategic customers, >$2m in total ARR).
- Drive product adoption, customer health, and long-term value.
- Develop deep product and domain expertise to help customers apply Ashby within hiring workflows.
- Collaborate with cross-functional partners (Sales, Product, Support, Operations) to deliver cohesive customer outcomes.
- Tailor configuration, drive adoption, and craft training to address customer challenges.
- Identify and mitigate risks, anticipate evolving workflows and requirements.
- Create and iterate playbooks for the evolving strategic customer motion.
Qualifications
- 5+ years of B2B SaaS customer success experience supporting enterprise customers on complex, configurable products.
- Proven track record of enablement that improves product adoption and long-term outcomes.
- Experience working with cross-functional partners across Sales, Product, Support, and Operations.
Skills
Benefits
- High quality work culture with emphasis on doing things the right way.
- Stock options with a 10-year exercise window.
- Unlimited PTO.
- Twelve weeks of fully paid family leave in the US (possible expansion to other regions).
- Generous equipment, software, and office furniture budget.
- $100/month education budget with manager approval for higher-cost items like conferences.
- Private medical insurance (region-dependent).
About Ashby
All-in-one recruiting platform that empowers hiring excellence in…
At Ashby, we're improving the productivity of working professionals with intelligent and powerful software. We put a lot of effort into designing products that are approachable to beginners but mastered & extended by power users. In many ways, spreadsheets set the bar here. Our first products provide talent teams with clever automation, powerful analytics tools, and customizable workflows packaged in great UX. We have many paying customers who love us and use us every day like Opendoor, Airtable, Duolingo, and Notion. Notion's Head of Talent said Ashby is "probably the tool we are in the most and rely on the most, as a recruiting team." Our culture is motivated by Abhik's (my co-founder and Head of Engineering) and my belief that a small talented team, given the right environment, can build a great product and service fast (and work regular hours!). We hire exceptional, kind, thoughtful people and provide an environment where we can be happy, feel challenged, and do our best work. We are well funded and backed by great investors, including Y Combinator, Elad Gil, and Lachy Groom. We'll share more once we meet!
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