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Customer Success Manager

Rippling· Customer Success
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Remote$100k - $125k + bonusfull-timePosted 9mo ago

About the role

Technical Account Manager role within Rippling's Customer Success organization serving as a strategic technical advisor for large, complex customers, acting as liaison between customers and internal product/engineering teams to drive rapid resolution of critical milestones and issues.

Responsibilities

  • Act as a trusted technical and strategic advisor by becoming a subject matter expert across Rippling’s entire platform, including payroll, benefits administration, and HR.
  • Provide proactive technical consultation to optimize workflows, implement best practices, and increase adoption of new features.
  • Serve as a primary escalation point for critical customer issues, collaborating with Support, Product, and Engineering to drive rapid resolution and root-cause analyses.
  • Build long-term relationships by managing a book of about 20 clients and guiding them through milestones like open enrollment and year-end payroll filing.
  • Identify and qualify add-on opportunities and support renewal negotiations in partnership with Account Manager counterparts.
  • Master the Rippling product suite and understand how offerings work together.
  • Work directly with customers to understand core business needs and advise on effective Rippling solutions.

Qualifications

  • 4+ years of experience in a technical, customer-facing role supporting a dedicated book of business at a B2B SaaS company (e.g., Technical Account Manager, Customer Success Manager, Account Manager).
  • Demonstrated ability to manage a portfolio of accounts and adapt to changing responsibilities.
  • Proven subject matter expertise in one or more of: B2B SaaS, HR, Payroll, Benefits Administration, or IT.
  • Exceptional problem-solving and technical troubleshooting skills.
  • Strong written and verbal communication skills with a track record of building relationships.
  • Hands-on experience resolving complex customer escalations.
  • Passion for training both customers and internal teams.

Skills

Required:Technical account managementCross-functional collaborationTechnical troubleshootingCommunication

Benefits

  • competitive salary
  • variable pay
  • benefits
  • equity
Last updated Sep 23, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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