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Director of Solutions Engineering - EMEA

Airwallex· Merchant Services
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Hybrid (UK - London)Full-timePosted 9mo ago

About the role

Director-level leader responsible for building and scaling the Solutions Engineering organization across Europe, Middle East, and Africa (EMEA), including pre-sales technical design, end-to-end solution implementation, and post go-live performance. Drives global GTM strategy, partners with Sales/Product/Engineering, and influences product roadmap.

Responsibilities

  • Lead, mentor, and scale our high-performing EMEA Solutions Engineering teams, fostering a culture of technical excellence, customer obsession, and collaboration.
  • Develop and execute the global vision and strategy for the Solutions Engineering function, ensuring tight alignment with the company's overall sales and growth objectives.
  • Own the technical sales strategy, empowering your team to deliver compelling product demonstrations, proofs-of-concept (POCs), and sophisticated solution designs that solve our customers' most complex challenges.
  • Serve as a key executive partner to the Sales and Product organisations, acting as the voice of the customer and the field to influence the product roadmap and GTM strategy.
  • Implement scalable processes, playbooks, and best practices for the entire pre-sales and implementation lifecycle, from technical discovery and solutioning to RFP responses and guiding successful implementations.
  • Represent Airwallex as a senior technical leader in key customer meetings, industry events, and executive briefings, building trust and credibility with C-level stakeholders.

Qualifications

  • Significant track record of leading and scaling global or multi-regional Presales, Sales Engineering, or Solutions Architecture teams within EMEA, with 3+ years in a senior leadership capacity.
  • 10+ years of experience in technical, client-facing roles. Background in engineering, software development, or product, with hands-on experience designing and delivering complex software solutions.
  • Strategic thinker with deep understanding of enterprise sales cycles, go-to-market motions, and how to position a technical solution to solve core business problems.
  • Experience working with enterprise clients, translating business goals into tangible, creative solutions built on an API-driven platform.
  • Outstanding executive communication and presentation skills, able to articulate complex technical concepts to commercial and engineering audiences.
  • Strong knowledge of the payments ecosystem, financial services, or Fintech is advantageous.
  • Bachelor's degree in a STEM discipline preferred (Computer Science, Engineering, etc.)

Skills

Required:Executive leadershipTechnical sales strategyEnterprise stakeholder management
Nice to have:Payments/Fintech domain knowledge
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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