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Product Support Specialist - APAC

Ashby· Customer Success
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Remote$80k - $96kFull-timePosted 8mo ago

About the role

APAC-focused Product Support Specialist role at Ashby. Remote, with weekend day work and a Tuesday–Saturday or Sunday–Thursday schedule. Focus on complex SaaS troubleshooting, customer guidance on workflows, and contributing to enablement and automation projects.

Responsibilities

  • Own complex SaaS troubleshooting from first report through resolution, including isolating configuration issues and reproducing ambiguous behavior
  • Explain technical issues concisely to different audiences and maintain ownership in asynchronous environments
  • Address customer needs with thorough, clear, and empathetic responses
  • Balance investigation, customer communication, and escalation quality in a fast-moving environment
  • Handle B2B support across SMB to enterprise
  • Participate in projects such as creating enablement for the broader Support Team and developing workflow automation

Qualifications

  • Experience in B2B SaaS support across SMB to enterprise
  • Strong ability to troubleshoot complex technical issues and communicate clearly to diverse audiences
  • Curiosity and initiative to improve workflows and solutions
  • Ability to work in a highly technical support role and resolve deeply technical tickets
  • Comfort with owning issues end-to-end in a fast-paced environment

Skills

Required:Troubleshooting complex SaaS issuesTechnical communication

Benefits

  • 10-year exercise window for stock options
  • Unlimited PTO with four weeks recommended per year
  • Generous paid family leave
  • Generous equipment, software, and office furniture budget
  • $100/month education budget with manager approval for higher-cost items
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Ashby

All-in-one recruiting platform that empowers hiring excellence in…

At Ashby, we're improving the productivity of working professionals with intelligent and powerful software. We put a lot of effort into designing products that are approachable to beginners but mastered & extended by power users. In many ways, spreadsheets set the bar here. Our first products provide talent teams with clever automation, powerful analytics tools, and customizable workflows packaged in great UX. We have many paying customers who love us and use us every day like Opendoor, Airtable, Duolingo, and Notion. Notion's Head of Talent said Ashby is "probably the tool we are in the most and rely on the most, as a recruiting team." Our culture is motivated by Abhik's (my co-founder and Head of Engineering) and my belief that a small talented team, given the right environment, can build a great product and service fast (and work regular hours!). We hire exceptional, kind, thoughtful people and provide an environment where we can be happy, feel challenged, and do our best work. We are well funded and backed by great investors, including Y Combinator, Elad Gil, and Lachy Groom. We'll share more once we meet!

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