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Customer Strategy & Operations

Candid Health· Operations
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Hybrid (Denver, CO), Hybrid (San Francisco, CA), Hybrid (New York, NY)$95k - $155kFull-timePosted 8mo ago

About the role

Role focusing on owning a portfolio of current customers to drive world-class revenue cycle outcomes by identifying challenges, performing data-driven analysis, and collaborating cross-functionally to design operational or product-oriented solutions.

Responsibilities

  • Interact closely with current customers to understand their pain points and develop intuitive solutions
  • Own significant business outcomes and drive key company metrics
  • Analyze claims metrics and data to identify root causes of customer issues and provide data-informed recommendations
  • Help design and implement solutions that are operational (workflow redesign) and/or product-oriented (automation of manual workflows)
  • Maximize value delivered to customers by improving claims payment rates, speed, and efficiency
  • Collaborate with internal teams (RCM, Customer Support, Product, Design, Engineering) to solve customers' most valuable problems
  • Contribute to shaping company culture and be a positive team contributor

Qualifications

  • 1-5 years of experience
  • Demonstrated track record of owning and driving key business outcomes on high-performing teams
  • Strong craftmanship with a bias for action; able to balance speed and quality
  • Problem-identification and capability to design product features to address them
  • Experience in scaling processes and operations
  • Clear and concise communication skills, both written and verbal
  • [Optional] Experience in healthcare technology and/or healthcare financial services

Skills

Required:Stakeholder managementData analysisProblem solvingCross-functional collaboration
Last updated Sep 23, 2026. Interested? Apply on the company site.
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About Candid Health

The revenue cycle automation platform.

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