Strategy & Operations Lead
About the role
Role serving as the CEO’s right hand to drive priority initiatives, manage our AI agent deployment pipeline, build scalable processes for customer implementation and support, and track company-wide metrics and vendor relationships. In-person NYC role at Clarion, an early-stage healthcare AI startup.
Responsibilities
- Serving as the CEO's right hand to drive priority initiatives, track progress against goals, and identify operational bottlenecks
- Managing our AI agent deployment pipeline from initial customer onboarding through ongoing optimization
- Building and documenting scalable processes for customer implementation, quality assurance, and ongoing support
- Creating dashboards to track key metrics across customer success, AI agent performance, and business operations
- Managing vendor relationships and evaluating new tools to support our growing operations
Qualifications
- 2-4 years of experience in consulting, investment banking, business operations, or high-growth startups
- Clear communicator who builds trust easily with healthcare customers and team members
- Experience managing projects from start to finish and coordinating across different areas
- Good with numbers and able to spot trends that help guide business decisions
- Excited to work in-person at our NYC office
Skills
Benefits
- Direct mentorship: Work closely with our founding team and experienced leaders who will invest in your professional development
- Meaningful equity: Early employee stock options with significant ownership potential
- Comprehensive benefits: 100% covered healthcare, flexible time off, commuter benefits, weekly team lunches
- Team culture: Quarterly retreats and monthly team events that build genuine connections in our close-knit NYC team
- Impact at scale: Work that builds the infrastructure to help millions of patients access care
About Clarion
The AI communication layer for healthcare
Clarion is building the most advanced AI communication layer for healthcare. Our AI agents handle the overwhelming volume of calls and messages that clinics face daily—from scheduling to billing to prescription refills—freeing staff to focus on patient care. We're an in-person company based in New York. Today, clinics miss 30-40% of inbound calls due to staffing shortages. We're solving this by automating complex workflows end-to-end, already serving tens of thousands of patients monthly across virtual care companies, health systems, and a $5B health insurance company. We've raised $5.4M from Accel, Y Combinator, Sequoia (scout), and healthcare founders from Ophelia, Medallion, and Counsel Health. Our founders bring both clinical and technical expertise—our CEO Ryan is a Stanford/Harvard-trained physician who was on the founding teams of Two Chairs and Ophelia, while our CTO Jeffrey built voice AI at Amazon Alexa and led AI/ML teams at Salesforce. Join us as we transform healthcare communication—creating a future where patients get faster resolutions and providers reclaim time for what matters most.
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