Forward Deployed Engineer
About the role
Clarion is hiring a Forward Deployed Engineer to build and deploy AI-driven healthcare scheduling and workflow solutions. The role focuses on customer-facing technical leadership, end-to-end project delivery, and production-grade AI agent optimization in an in-person NYC team.
Responsibilities
- Write production code—building integrations, configuring AI agents, and implementing platform logic based on customer workflows and scheduling rules.
- Create and manage technical project plans from scoping through go-live. Coordinate internal resources, delegate workstreams, and drive timelines to completion.
- Architect high-leverage systems and playbooks to transform complex implementations into repeatable, scalable infrastructure.
- Serve as primary technical POC for customer technical teams—leading discovery sessions, unblocking integration issues, and building trusted advisor relationships.
- Monitor agent performance at scale, diagnose failure modes, and iteratively refine behavior to improve accuracy, reliability, and patient experience over time.
- Drive expansion post-launch by deploying new features, identifying upsell opportunities, and proactively solving emerging pain points.
- Translate field observations and customer feedback into actionable requirements that inform the product roadmap.
Qualifications
- 3+ years of engineering experience shipping production systems while working directly with customers (hands-on coding role).
- Track record of managing complex, multi-workstream technical projects and coordinating cross-functional resources to deliver on time.
- Experience as a primary technical POC—comfortable leading architecture discussions and building relationships with technical stakeholders.
- Ability to synthesize customer needs into insights that bridge field reality and engineering priorities.
Skills
Benefits
- Direct mentorship: Work closely with our founding team and experienced leaders who will invest in your professional development.
- Meaningful equity: Early employee stock options with significant ownership potential.
- Comprehensive benefits: 100% covered healthcare, flexible time off, commuter benefits, weekly team lunches.
- Team culture: Quarterly retreats and monthly team events that build genuine connections in our NYC team.
- Impact at scale: Work that builds the infrastructure to help millions of patients access care.
About Clarion
The AI communication layer for healthcare
Clarion is building the most advanced AI communication layer for healthcare. Our AI agents handle the overwhelming volume of calls and messages that clinics face daily—from scheduling to billing to prescription refills—freeing staff to focus on patient care. We're an in-person company based in New York. Today, clinics miss 30-40% of inbound calls due to staffing shortages. We're solving this by automating complex workflows end-to-end, already serving tens of thousands of patients monthly across virtual care companies, health systems, and a $5B health insurance company. We've raised $5.4M from Accel, Y Combinator, Sequoia (scout), and healthcare founders from Ophelia, Medallion, and Counsel Health. Our founders bring both clinical and technical expertise—our CEO Ryan is a Stanford/Harvard-trained physician who was on the founding teams of Two Chairs and Ophelia, while our CTO Jeffrey built voice AI at Amazon Alexa and led AI/ML teams at Salesforce. Join us as we transform healthcare communication—creating a future where patients get faster resolutions and providers reclaim time for what matters most.
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