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Senior Manager, Operations Strategy

Airwallex· Operations
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SG - SingaporeFull-timePosted 8mo ago

About the role

Senior Manager, Operations Strategy at Airwallex, based in Singapore, leading data-driven, cross-functional strategic projects to optimize operations and deliver world-class customer experiences.

Responsibilities

  • Identify and drive strategic projects to deep dive into the life cycle of each product domain, perform data analysis, and deliver continuous improvements across operations.
  • Take a data-driven approach to problem solving; use data for customer experience (CX) analysis for top enterprise clients, specific verticals (e.g., OTA, Payroll), and other key segments.
  • Work across functions - including Product, Customer Success, Engineering, and more, to ensure stakeholder alignment and deliver desired business outcomes.
  • Prepare and update materials covering project progress, highlighting progress towards goals, key risks, and dependencies for senior leadership.
  • Handle special projects and ad-hoc incoming requests, including deep-dives on issues identified by leadership or functional teams.
  • Monitor and report on key performance indicators (KPIs), providing actionable insights and recommendations for improvement.
  • Stay up to date with industry trends and best practices in operations strategy, proactively identifying opportunities to drive operational excellence.

Qualifications

  • 10+ years of experience, including experience with top-tier strategy/management consulting firms and preferably with a fast-growing tech startup.
  • Strong analytical and problem-solving skills are essential.
  • Exceptional stakeholder management and influencing skills, especially with Product and Customer Success teams.
  • Self-starter who can identify and prioritize opportunities to focus on.
  • Excellent written and verbal communication and presentation skills.
  • Bachelor’s degree or equivalent.

Skills

Required:Analytical thinkingStakeholder managementData analysis
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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