Senior Strategic Implementation Specialist - Americas
About the role
Role focused on end-to-end implementation of Ashby’s solution for Enterprise customers, ensuring positive experience and expedited time to value through cross-functional collaboration and customer-centric practices.
Responsibilities
- Managing and executing end-to-end implementation and onboarding projects for new customers in a high-growth B2B SaaS environment
- Developing and executing implementation plans with Enterprise customers to ensure positive experience and expedited time to value
- Maintaining high levels of engagement and communication; acting as the customer’s proactive guide and advocate throughout the implementation period
- Navigating change management processes and helping customers adapt to new systems
- Advising customers on best practices to ensure optimal value
- Identifying thematic customer opportunities and driving process improvements
- Partnering with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress
Qualifications
- Extensive experience managing and executing several complex implementation and onboarding projects concurrently in a high-growth B2B SaaS organization
- Strong understanding of complex, configurable B2B SaaS products and their technical intricacies
- Experience working with enterprise/strategic customers; Ashby or ATS experience a plus but not required
- Ability to travel <10% for strategic customer engagements
- Customer-centric mindset with ability to tailor implementations to customer needs
- Change management experience
- Strong communication and relationship-building skills
- Data-driven, metrics-focused decision making
- Adaptability in a fast-paced, evolving environment
- Coaching mindset and ability to help customers grow
Skills
Benefits
- Unlimited PTO with four weeks recommended per year
- Twelve weeks of fully paid family leave in the US (with expansion plans for other countries)
- Generous equipment, software, and office furniture budget
- $100/month education budget with higher-cost items (like conferences) covered with manager approval
- 10-year exercise window for stock options (flexible vesting regardless of departure)
- Competitive compensation with equity options
- Opportunities to work remotely from US/Canada
About Ashby
All-in-one recruiting platform that empowers hiring excellence in…
At Ashby, we're improving the productivity of working professionals with intelligent and powerful software. We put a lot of effort into designing products that are approachable to beginners but mastered & extended by power users. In many ways, spreadsheets set the bar here. Our first products provide talent teams with clever automation, powerful analytics tools, and customizable workflows packaged in great UX. We have many paying customers who love us and use us every day like Opendoor, Airtable, Duolingo, and Notion. Notion's Head of Talent said Ashby is "probably the tool we are in the most and rely on the most, as a recruiting team." Our culture is motivated by Abhik's (my co-founder and Head of Engineering) and my belief that a small talented team, given the right environment, can build a great product and service fast (and work regular hours!). We hire exceptional, kind, thoughtful people and provide an environment where we can be happy, feel challenged, and do our best work. We are well funded and backed by great investors, including Y Combinator, Elad Gil, and Lachy Groom. We'll share more once we meet!
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