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Senior Strategic Implementation Specialist - EMEA

Ashby· Customer Success
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Remote€94k - €142k + equityFull-timePosted 8mo ago

About the role

Senior Implementation Specialist responsible for end-to-end implementation of Ashby’s solution for strategic/enterprise customers in the EMEA region, focusing on delivering value, enabling rapid time-to-value, and partnering cross-functionally to ensure strong customer outcomes.

Responsibilities

  • Manage and execute end-to-end implementation and onboarding projects for new customers (Strategic/Enterprise segment).
  • Develop and execute implementation plans, align stakeholders, and deliver results per agreed expectations.
  • Navigate remote-first delivery with travel as needed (<10%).
  • Understand and manage complex, configurable B2B SaaS products and their integrations.
  • Build and maintain high levels of customer engagement and act as a proactive guide and advocate during implementation.
  • Drive change management to help customers adopt new systems and approaches.
  • Advise on best practices to ensure optimal value and outcomes for customers.
  • Collaborate cross-functionally with Customer Success, Sales, Product, Engineering, and Operations to align progress and resolve issues.
  • Demonstrate clear communication, listening, problem-solving, data-driven decision making, and coaching throughout the implementation.

Qualifications

  • Extensive experience managing multiple complex implementation and onboarding projects in a high-growth B2B SaaS environment.
  • Strong understanding of multi-step workflows, core workflows, and integrations in complex SaaS platforms.
  • Experience with customer-centric implementation and change management.
  • Ability to work effectively in a remote-first setting with travel as needed.
  • Excellent communication, collaboration, and stakeholder management skills.
  • Adaptability in a fast-paced, evolving environment.

Skills

Required:Implementation & Project ManagementTechnical proficiency with B2B SaaS, integrations, and multi-step workflowsCustomer-centricity and relationship building

Benefits

  • Unlimited PTO with recommended four weeks per year.
  • Equity with a 10-year exercise window for stock options.
  • Generous equipment, software, and office furniture budget.
  • $100/month education budget with manager approval for professional development.
  • Competitive base salary plus performance-based equity.
  • Flexible remote work within EU/UK regions.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Ashby

All-in-one recruiting platform that empowers hiring excellence in…

At Ashby, we're improving the productivity of working professionals with intelligent and powerful software. We put a lot of effort into designing products that are approachable to beginners but mastered & extended by power users. In many ways, spreadsheets set the bar here. Our first products provide talent teams with clever automation, powerful analytics tools, and customizable workflows packaged in great UX. We have many paying customers who love us and use us every day like Opendoor, Airtable, Duolingo, and Notion. Notion's Head of Talent said Ashby is "probably the tool we are in the most and rely on the most, as a recruiting team." Our culture is motivated by Abhik's (my co-founder and Head of Engineering) and my belief that a small talented team, given the right environment, can build a great product and service fast (and work regular hours!). We hire exceptional, kind, thoughtful people and provide an environment where we can be happy, feel challenged, and do our best work. We are well funded and backed by great investors, including Y Combinator, Elad Gil, and Lachy Groom. We'll share more once we meet!

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