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Developer Support Engineer (NYC)

Kombo· Engineering
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New York Office$115k - $160kFull-timePosted 8mo ago

About the role

Technical Support Engineer position at Kombo, focused on solving complex API integration issues, guiding customer engineering teams, and shaping the support function in the U.S. You’ll be the technical bridge between customers and product/engineering, working in-person at the NYC office.

Responsibilities

  • Troubleshooting & Debugging: Investigate API integrations, data-sync issues, authentication flows (OAuth, API keys), and provider-specific edge cases.
  • Customer Guidance: Assist customer engineers via Slack, email & occasional video calls — clear, concise, and technical.
  • Internal Collaboration: Work closely with Product & Engineering to escalate bugs, relay feedback, and shape fix priorities.
  • Knowledge Building: Create and maintain internal / external docs and guides based on recurring topics.
  • Process Improvement: Set up better tooling, automation, and reporting to scale our support capabilities.

Qualifications

  • Solid technical background (Software Engineer, Support Engineer, Solutions Engineer, etc.) and enjoy debugging APIs & integrations.
  • You can navigate large, unfamiliar codebases; comfortable digging into code you didn’t write and tracing data flows to find root causes.
  • You can write production code, shipped to production before — ideally TypeScript/JavaScript, or strong experience in Go, Python or another modern language.
  • Clear and effective communication; ability to explain technical concepts to engineers and non-engineers alike.
  • Empathetic and patient, enjoys helping others solve problems.
  • Autonomy, initiative, and ability to drive your own projects.
  • In-person, in-office culture preference.

Skills

Required:API debugging and troubleshootingOAuthSQL
Nice to have:Node.jsTypeScript
Last updated Oct 21, 2026. Interested? Apply on the company site.
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