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Customer Success Manager (NYC)

Kombo· Customer Success
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New York Office$150k - $220kFull-timePosted 8mo ago

About the role

Customer success role owning a $3M+ book, driving growth with technical and business customers, and shaping how Kombo scales its CS function as a revenue engine.

Responsibilities

  • Run a book of 60-80 customers worth $3M+ in revenue
  • Own the full relationship after the signature: onboarding, first value, and growing customers from there.
  • Lead implementations for strategic customers and help them shape the scope, rollout plan, and tech setup.
  • Hit your revenue target by building pipeline, qualifying deals, and partnering with Sales on enterprise upsells.
  • Coordinate Product, Support, and Sales around your customers so they get results.
  • Feed insights to Product. Surface new use cases that unblock customers and drive growth for Kombo.
  • Help improve the CS function. Build playbooks, automations, customer content and AI workflows.

Qualifications

  • 3+ years in Customer Success, Account Management, or Solutions with a portfolio of 50-200 accounts
  • HR tech or devtools background is a plus
  • Owned a revenue target and led ROI, pricing, and renewal conversations with executives
  • Ability to work with engineers and map customer workflows, debug at a high level
  • Habits of segmenting by value and risk, acting on signals, and building repeatable plays
  • Experience at high-growth SaaS with speed and agency

Skills

Required:Account managementCustomer relationship managementCross-functional coordination
Last updated Sep 30, 2026. Interested? Apply on the company site.
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