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Director of Product Design - Payments

Airwallex· Design
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Hybrid (UK - London)Full-timePosted 8mo ago

About the role

Visionary, hands-on Director of Product Design to define the future of Airwallex’s payments platform, owning the design strategy and execution for core payments capabilities including global e-commerce, point-of-sale, one-click-checkout, and risk and compliance-critical experiences.

Responsibilities

  • Define a clear, opinionated design strategy for how customers understand and use cash, high-yield, and credit accounts, and inter-account transfers as their organisation grows.
  • Partner with PM leaders to frame problems, prioritise opportunities, and ensure design is embedded early in product strategy, not only at execution time.
  • Establish moving money into, within, and out of Airwallex as a user experience foundation that other product areas (e.g. Spend management, Subscription billing, etc.) can build on top of.
  • Lead end-to-end experience design: Oversee research, object modeling, interaction design, research and testing, and UI design for your team’s products and features.
  • Raise the quality bar: Set and maintain a world-class standard for UX and UI quality in complex, data-rich screens (e.g. tables, charts, reconciliation views, approvals), ensuring work is robust and polished across desktop, mobile web, and native mobile apps.
  • Drive a rigorous discovery and validation practice: Ensure your teams use research, experimentation, and product analytics to understand customer behaviour.
  • Build a collaborative, growth-oriented design practice: Help shape rituals, feedback practices, and shared standards that keep designers connected across regions and domains.
  • Integrate with design systems and platform patterns: Collaborate with the design system team to ensure your team’s experiences use and extend shared patterns.
  • Lead and grow a high-performing design team: Manage and develop senior and staff-level product designers across London and Singapore design studios, setting clear expectations for impact, craft, and ownership.
  • Create healthy, effective design-product-engineering partnerships: Develop ways of working that make collaboration with PMs and engineers productive, with design engaged from problem framing through to launch and iteration.

Qualifications

  • 12+ years in product / UX design with significant time spent on complex, system-heavy products (e.g. B2B SaaS, developer platforms, financial or payments products). 4+ years leading designers, including managing senior designers or design managers.
  • Experience in online payments, risk & compliance, or adjacent financial products.
  • Deep strengths in interaction design, information architecture, and UX for complex workflows and data-heavy products. Able to think at both the screen and system level: flows, states, permissions, object relationships, and edge cases.
  • Proven ability to set vision, align stakeholders, and lead multi-quarter initiatives that cut across multiple domains and teams.
  • Familiar with partnering closely on user research and quantitative analysis to inform decisions, validate designs, and measure impact.
  • Excellent written and verbal communication skills, with the ability to make complex financial and technical concepts accessible to diverse audiences.
  • Thrives in a fast-paced, high-growth environment with evolving priorities and ambiguous constraints.

Skills

Required:Design leadershipUser research & analyticsInteraction design
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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