← All roles

Founding Account/Customer Success Manager

Agave· Sales / Customer Success
Apply on company site
Hybrid (San Francisco, CA)$115k - $165kFull-timePosted 8mo ago

About the role

Role focused on retaining and expanding Agave’s B2B SaaS customer base in the construction tech space. Second dedicated account manager, responsible for retention, expansion, customer success strategy, process building, and cross-functional product input. Reports to co-founder; targets include growing ARR from Xm to XXm+ with no formal quota/OTE.

Responsibilities

  • Retention + renewal: build deep relationships with customer champions and economic buyers, drive on-time renewals, monitor account health, identify churn risks, and execute retention strategies.
  • Customer escalations: act as front line for unhappy customers, coordinate with Engineering and Product to resolve issues, and convert detractors to promoters.
  • Expansion + growth: identify and close expansion opportunities (new use cases, new products) within existing customers.
  • Customer advocacy: run QBRs, review ROI, identify opportunities, gather product feedback and advocate for customer needs with Engineering and Product teams.
  • Process improvement: improve CS processes (playbooks, health scoring, QBR templates, renewal workflows, CRM hygiene, expansion dashboards).
  • Cross-team work: participate in weekly sprint planning with Engineering to represent customer priorities.

Qualifications

  • 3+ years of account management experience in a B2B SaaS environment.
  • Experience managing a book of $1M+ ARR.
  • Proven track record in customer success and expansion seniority.

Skills

Required:Account managementRenewalsCustomer success

Benefits

  • Equity: competitive equity
  • Healthcare: 90% coverage of healthcare costs
  • 401k: 100% match up to 4%
  • Performance Bonuses: 15% of base salary or OTE in 2026 (and ongoing)
  • Relocation: sizable relocation bonus; bonus for moving within 15-minute walk of office
  • Breakfast & Dinner: delivered via DoorDash; on-site snacks and drinks
  • Gym: on-site gym with equipment
  • Visa: visa sponsorship available (H1B, TN, etc.)
  • Commuter benefits: pre-tax commuting contributions; full Muni pass coverage
Last updated Oct 14, 2026. Interested? Apply on the company site.
Agave logo

About Agave

Data infrastructure for Construction

We’re modernizing construction, a $12T global industry run by siloed software built 20-40 years ago (on-prem, no APIs, no mobile access, etc.). Our core product is Agave Sync, which helps General and Trade Contractors keep financial data in sync between their field teams on jobsites and their accounting teams in a central back office.

saasconstructionb2bproptech
Company profileWebsite

More open roles at Agave