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Technical Support Engineer

Agave
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Hybrid (San Francisco, CA), Remote$100k - $165kFull-timePosted 1mo ago

About the role

Technical Support Engineer role at Agave, a YC-backed company building applied AI for construction. Responsibilities include owning the support queue, triaging, diagnosing, and resolving issues, improving documentation and playbooks, and shaping product roadmap through issue patterns. Role involves collaboration with Solutions Engineers, PMs, and Engineers to define support processes, SLAs, and tooling. Hybrid in San Francisco, CA or remote (US).

Responsibilities

  • Own the support queue and be the first responder to customers when issues arise.
  • Triage, diagnose, and resolve customer issues.
  • Improve documentation and playbooks.
  • Surface patterns to influence product roadmap.
  • Work with Solutions Engineers, PMs, and Engineers to define how support works (SLAs, metrics, tooling, processes).
  • Engage with customers via email, in-app chat, and Zoom; build relationships and trust.
  • Follow processes to ensure issues are resolved efficiently and with quality.

Qualifications

  • 2-8 years of experience, ideally in b2b SaaS.
  • 2+ years in a customer-facing role (support, CSM, solutions, or implementation).
  • Experience owning a queue of tickets or cases and driving them to resolution.

Skills

Required:Customer-facing communicationTechnical curiosity with APIs and dataProblem-solving and hypothesis testingProcess orientation

Benefits

  • Equity: competitive equity, share in upside.
  • Healthcare: 90% of healthcare costs covered with multiple plan options.
  • 401k: 100% match up to 4% of annual salary.
  • Performance Bonuses: annual bonuses; 2026 target 15% of base salary or OTE.
  • Relocation: sizable relocation bonus for Bay Area non-locals; walk-to-office bonus.
  • Breakfast & Dinner: stipends via DoorDash; on-site kitchen with snacks and drinks.
  • Gym: on-site gym facilities including Peloton and other fitness options.
  • Visa sponsorship: H1B, TN, etc.
  • Commuter benefits: pre-tax commuting contributions; full Muni pass covered for public transit.
  • Remote possibility: role open to remote candidates in the US.
  • Office visits: company-sponsored trips to SF HQ at least every other month.
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Agave

Data infrastructure for Construction

We’re modernizing construction, a $12T global industry run by siloed software built 20-40 years ago (on-prem, no APIs, no mobile access, etc.). Our core product is Agave Sync, which helps General and Trade Contractors keep financial data in sync between their field teams on jobsites and their accounting teams in a central back office.

saasconstructionb2bproptech
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